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    Second International Conference on the Design of Cooperative Systems
Deuxieme conference internationale sur la conception de systemes cooperatifs

                       C O O P ' 9 6

                       Juan-les-Pins
                         (France)

                      June 12-14, 1996

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~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
OBJECTIVES AND TOPICS
Information systems or knowledge-based systems of the new generation no
longer aim at performing by themselves the whole task for which they are
designed.They are rather intended to cooperate with their users for performing
the task, as it is a real-world, complex task, often performed in the
framework of a collective work: therefore, they are called "cooperative
systems".

The design, validation and maintenance of such cooperative systems, their
integration in workplaces and the analysis of their effects in workplaces will
take benefit from relying on an interdisciplinary approach, so as to exploit
the characteristics of the cooperation between human agents and software
agents. The purpose of the conference is to help to solve the problems arisen
from the construction of cooperative systems, by :
- a better understanding of human-human or human-computer cooperation,
- the proposition of models of cooperation,
- and the proposition of new functions for cooperative systems and of suitable
   design methodologies.

The conference brings  together researchers from various communities
(Cognitive Psychology and Ergonomics, Computer-Supported Collaborative
Work, Distributed Artificial Intelligence, Group Decision Support Systems,
Knowledge Engineering, Management Science, Organization Sciences...)
that all contribute to the understanding of the specificities of cooperative
systems and to the modelling of cooperation.

The conference includes both presentation of communications and panels upon
the following  topics (not exhaustive):

. What models of cooperation can be achieved for human-computer interaction
  (in particular for collective problem solving in workplaces)?
. What are the characterizations of cooperative, heterogeneous agents
  (i.e.human  agents  and  software  agents)?
. What frameworks/methodologies can be offered for building cooperative
   systems (for example, for knowledge acquisition and validation of 
cooperative
   systems)?
. How to identify appropriate agents to involve in a task, and the cooperative
  interactions required to perform a task (e.g. synchronous or asynchronous
  interactions) ?
. Which  techniques are helpful for collective problem solving?
. What are the possible architectures for cooperative systems ?
. What communication skills are required for the use of cooperative systems
  (e.g. face to face or distant)? What kind of dialogues, negotiation or
  explanation techniques, or user models are relevant for cooperative systems?
. How to provide a cooperative system for supporting a workgroup? In
  particular,  how to build intelligent computer environments for facilitating
  cooperation among users of various abilities during a problem-solving 
process?
. What lessons have been learned from the implementation and integration of
  actual cooperative systems?



~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
PROGRAM COMMITTEE/COMITE DE PROGRAMME

Chairman/President
Manuel Zacklad (CNET - COOP Group, France)

Members/Membres
Liam Bannon (Univ. of Limerick, Ireland)
Guy Boy (EURISCO, France)
Francoise Darses (CNAM - COOP Group, France)
Giorgio De Michelis (CTL, Italy)
Sylvie Despres (Paris 5  - COOP Group, France)
Rose Dieng (INRIA-Sophia-Antipolis - COOP Group, France)
Pierre Falzon (CNAM, France)
Gerhard Fischer (Univ of Colorado, Colorado, USA)
Les Gasser (NSF, Washington, DC, USA)
Alain Giboin (INRIA-Sophia-Antipolis - COOP Group, France)
Paul de Greef (Univ. of Amsterdam, The Netherlands)
Laurent Karsenty (ARAMIIHS - COOP Group, France)
Gregory Kersten (Carleton Univ., Canada)
Alfred Kobsa (GMD, Germany)
Patrick Millot  (Univ. de Valenciennes, France)
Bernard Pavard (ARAMIIHS-CNRS, France)
Camille Rosenthal-Sabroux (Univ. Paris 9  - COOP Group, France)
Kjeld Schmidt (Riso National Laboratory, Denmark)
Jean-Luc Soubie (Univ. Paul Sabatier, France)
Gilbert de Terssac  (LAAS-CNRS, France)
Regine Teulier-Bourgine (CNRS - ENS Cachan - COOP Group, France)
Wolfgang Wahlster (DFKI, Germany)
David Woods (Ohio State Univ., USA)
Pascale Zarate (Univ. Paris 6  - COOP Group, France)


ORGANIZATION/ORGANISATION

Scientific organization/Organisation scientifique :
COOP Group/Groupe COOP

Local organization/Organisation locale :
INRIA (Sophia Antipolis)

Secretariat/Secretariat :
Monique Simonetti, INRIA Sophia Antipolis,
Bureau des Relations Exterieures.


SPONSORING/PARRAINAGES
AFCET
AFIA
ARC
France Telecom CNET
INRIA


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
P R O G R A M / P R O G R A M M E


_____________________

(L) = Long presentation.

(S) = Short presentation.


------------------------
Wednesday June, 12/Mercredi 12 juin
------------------------

8.00 - 9.00     Registration/Inscriptions

9.00 - 9.15     Welcome address/Discours d'ouverture
                       Manuel Zacklad, COOP'96 Chairman/President de
                       COOP'96

9.15 - 10.15    INVITED SPEAKER/CONFERENCIER INVITE
                        Cognitive Control of Decision Making in Complex
Cooperative Systems
                        Bernard Pavard, ARAMIIHS-CNRS, Toulouse, France


SESSION 1: Analyzing User-User Communication for Groupware Design (1)

10.15 - 10.45   Pluri-addressed Messages and Coordination Impact of the
                          Intercom on the Human Cooperation (L)
                          Laurence Rognin, Bernard Pavard
                          LIS-LAAS / CNRS, Toulouse, France
10.45 - 11.10   An initial exploration of communication overflow (L)
                          Fredrik Ljungberg
                         Goteborg University, Goteborg, Sweden

11.15 - 11.45   Coffee-Break/Pause-cafe


SESSION 2: Analyzing User-User Communication for Groupware Design (2)

11.45 - 12.15   How E-news Writers Cooperate in Referring: Correspondence
                         Games (L)
                         Alain Giboin
                         INRIA Sophia Antipolis, France
12.15 - 12.35   An Early Evaluation of Technical Mechanisms Supporting

                         Negotiations in Groupware (S)
                         Markus Rohde, Volker Wulf
                         University of Bonn, Bonn, German

12.35 - 14.30   Lunch/Repas


SESSION 3: Conceptual Models of Cooperation

14.30 - 15.00   A Theoretical Model of Cooperation (L)
                         Anthony Clarke
                         University, Loughborough, United Kingdom
15.00 - 15.20   Tresco : Concepts and Architecture for Managing Computer
                          Supported  Man-Man Cooperation (S)
                          Helene Saliou, Arnaud Longeanie, Jacques Davy
                          Centre National d'Etude des Telecommunications, 
France
15.20 - 15.40   Cooperative Systems : The Right Direction (S)
                         Christopher Lueg, Martin Muller
                         AI Lab, Universitat Zurich-Irchel, Zurich,
                         Switzerland

15.00 - 16.00   Coffee-Break/Pause-cafe


SESSION 4: Agent Models and Architectures


16.00 - 16.30   Cooperative Emergency-call Handling : Design and
                         Realization (L)
                         Wilfried M. Post
                         TNO Human Factors Research Laboratories, The
                         Netherlands
16.30 - 17.00   ABACO: Coordination Mechanisms in a Multi-agent
                          Perspective (L)
                          Monica Divitini, Carla Simone
                          Universita di Torino, Torino, Italy

17.00 - 17.10   Break/Pause

17.10 - 17.30   Intelligent Agents Concepts for Computer-Supported
                         Collaborative Work Systems in Complex Industrial
                         Systems: Research Directions (S)
                         Emmanuelle Le Strugeon, Rene Mandiau, Christophe
                         Kolski,Mustapha Tendjaoui
                         LAMIH - URA CNRS 1775, Universite de Valenciennes,
                         France
17.30 - 17.50   The Dynamics of Dependence Networks and Power Relations in
                         Open Multiagent Systems (S)
                         Cristiano Castelfranchi, Rosaria Conte
                         Institute of Psychology, CNR, Roma, Italy
17.50 - 18.10   A Multi-Agent Model for Decision-Oriented Cooperative
                          Systems (S)
                          Hassan El Mansouri, Anne-Marie Alquier, Pascale 
Zarate
                          LAFORIA, Universite Paris VI, France

18.10 - 18.20   Break/Pause

18.20 - 19.30   PANEL/TABLE-RONDE


--------------------
Thursday June, 13/Jeudi 13 juin
--------------------

9.00 - 10.00    INVITED SPEAKER/CONFERENCIER INVITE
                        Challenges and Directions for Coordination Science
                        Mark Klein
                        Pennsylvania State University, PA, USA


SESSION 5: Cooperative Systems for Design

10.00 - 10.30   Group Decision-Making in Customer-Centered Software
                         Design (L)
                         Johan Vanwelkenhuysen
                         INRIA, Sophia Antipolis, France
10.30 - 11.00   Collective Design Processes (L)
                          Pierre Falzon, Francoise Darses-de Montmollin,
                          Pascal Beguin
                         CNAM, Paris, France
11.00 - 11.20   Toward a Design Cooperative System (S)
                          Olivier Garro, Daniel Brissaud, Serge Tichkiewitch
                          Laboratoire Sols, Solides, Structures, Grenoble,
                          France

11.20 - 11.40   Coffee-Break/Pause-cafe

SESSION 6: Collective Knowledge

11.40 - 12.10   Organisational Memory:  Support for Query Resolution in a
                         Customer Service Centre? (L)
                         Steinar Kristoffersen
                         Lancaster University, Lancaster, United Kingdom
12.10 - 12.40   Collective Knowledge Elaboration (L)
                          Pierre Falzon, Catherine Sauvagnac, Celine Chatigny
                          CNAM, Paris, France

12.40 - 14.40   Lunch/Repas

SESSION 7 : Learning and Explanation in Human-Computer Cooperation (1)

14.40 - 15.10   Negotiation Spaces in Human-Computer Collaborative
                          Learning (L)
                          Pierre Dillenbourg, Michael Baker
                          Universite de Geneve, Switzerland
15.10 - 15.30   Cooperation between Humans and a Pedagogical Assistant in
                          a Learning Environment (S)
                          Pascal Leroux, Martial Vivet, Patrick Brezillon
                          Laboratoire d'Informatique de l'Universite du Maine,
                          LE MANS, France
15.30 - 15.50   Tailoring Explanations in Cooperative Dialogues (S)
                          Laurent Karsenty
                          ARAMIIHS, Toulouse, France
15.50 - 16.10   Agentsheets Common Ground : Shared Visual Agentalk (S)
                          James T. Smith II, Corrina Perrone, Alexander
                          Repenning University of Colorado, USA

16.10 - 16.30   Coffee-Break/Pause-cafe

SESSION 8 : Cooperative Knowledge Acquisition

16.30 - 17.20   Supporting Inter-Experts Cooperation in Knowledge
                         Acquisition Stage (L)
                         Sofiane Labidi
                         Federal University of Maranhao, Sao Luis, MA, Brazil
17.20 - 17.40   Co-Operative Building of an Ontology within Multi-Expertise
                         Framework (S)
                         Christian Garcia
                          LIRMM, Montpellier, France
17.40 - 18.00   Causal Explanations from Heuristic Knowledge (S)
                         Ruey-Yuan Lee Maria, Paul Compton
                         CSIRO Division of Information Technology, Australia

18.00 - 18.15   Break/Pause

18.15 - 19.30   PANEL/ TABLE-RONDE

20.00           Dinner/Diner


---------------------
Friday June, 14/Vendredi 14 juin
---------------------

SESSION 9: Methods for Designing and Analyzing Cooperative Information Systems

9.00 - 9.30     Object-Oriented Modeling of Coordination Mechanisms (L)
                        Peter H. Carstensen, Birgutte Krogh, Carsten Sorensen,
                        Riso National Laboratory, Denmark
9.30 - 9.50     Cooperative Information Systems : A Definition, A Framework
                        and A Modeling (S)
                        Youcef Baghdadi, Anne-Marie Alquier
                        Universite Toulouse 1, France
9.50 - 10.10    A Methodology for the Design of Cooperative Systems (S)
                         Camille Rosenthal-Sabroux
                         LAMSADE, Universite Paris-Dauphine, France

10.10 - 10.20   Break/Pause

10.20 - 10.40   A Design Method for Choosing Services for Large Distributed
                         Teams (S)
                          I.T. Hawryszkiewycz
                         University of Technology, Sydney, Australia
10.40 - 11.00   Toward a Cooperative-Centered Design : Organizational
                          Basements (S)
                          Regine Teulier-Bourgine
                         CNRS, ENS Cachan, France

11.00 - 11.20   Coffee-Break/Pause-cafe

SESSION 10: Formal and Technical Solutions for Implementing Cooperative
                        Systems (1)

11.20 - 11.50   Supporting Cooperation Through Customisation : The Tviews
                         Approach (L)
                         Richard Bentley, Markus Wasserschaff
                         German National Research Centre for Applied I.T.,
                         Germany
11.50 - 12.10   Issue-Based Collaborative Process Modeling (S)
                         Jacques Longchamp, Francois Seguin
                         CRIN-CNRS, Nancy, France
12.10 - 12.30   IWIM : A Communication Model for Cooperative Systems (S)
                         Farhad Arbab
                         Centre for Mathematics and Computer Science,
                         Amsterdam, The Netherlands
12.30 - 12.50   A Constraint-Based Approach For Distributed Decision
                          Support (S)
                          Jacques Erschler, Marie-Jose Huguet
                          LAAS-CNRS, Toulouse, France

12.50 - 14.30   Lunch/Repas


SESSION 11: Formal and Technical Solutions for Implementing Cooperative
                        Systems (2)

14.30 - 15.00   Parameterized Petri Nets for Organizational Simulation and
                          Systems Design (L)
                          G. Agimont, Emmanuelle Le Strugeon, Rene Mandiau,
                          Gaetan Libert
                          Faculte Polytechnique de Mons, Belgium
15.00 - 15.20   Cooperative Problem-solving using Assumption-Based Truth
                          Maintenance (S)
                          Julie Dugdale
                          De Montfort Univ. Kents Hill, United Kingdom
15.20 - 15.50   A Framework for Description of Pragmatic Dependencies and
                          Inconsistency of Goals (S)
                          Remigijus Gustas
                          Kaunas University of Technology, Kaunas , Lithuania

15.50 - 16.00   Coffee-Break/Pause-cafe

SESSION 12: Workflow Management
16.00 - 16.40   Workflow Management and Causality Trees (S)
                          Gert Faustmann
                          Fraunhofer-Institut fur Software and
Systemtechnik ISST,
                          Berlin, Germany
16.40 - 16.50   Supporting Cooperative Work in Urban Land-use Planning (S)
                          Frank Maurer, Gerhard Pews
                          University of Kaiserslautern, Kaiserslautern, Germany
16.50 - 17.10   A Method for Cooperative Information Systems Analysis and
                          Design : CISAD (S)
                          Selmin Nurcan
                          Universite de Paris 1, Paris, France

17.10           End of the Conference/Cloture de la Conference





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
CONFERENCE LOCATION/LIEU DE LA CONFERENCE

HOTEL AMBASSADEUR ****

           50-52 Chemin des Sables
           B.P. 49
           06161 JUAN LES PINS
           Tel : (33) 93.67.82.15
           Fax : (33) 93.67.79.85



~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
HOTEL RESERVATION/RESERVATION D'HOTELS

A block of rooms at preferential prices has been booked in hotels very close
to the workshop location. June being a high season on the French Riviera, it
is important that requests for hotel reservations be made as soon as possible.

   ------------------------
   Reservation deadline is May 28, 1996.
   ------------------------

   Accommodation will not be guaranted after this date. You should contact the
   hotel yourself and confirm your own reservation by referring to COOP'96. The
   prices include breakfast.
   See the list of hotels below.

Des chambres ont ete pre-reservees a des tarifs
   preferentiels dans des hotels pres du lieu de la manifestation et
   sur les lieux memes. Juin etant une haute saison sur la Cote-d'Azur,
   nous vous engageons a faire vos reservations le plus rapidement
   possible.
   ------------------------------
   La date limite de reservation est le 28 mai 1996.

   Aucune reservation ne sera garantie apres cette date. Vous devez contacter
   vous-memes l'hotel de votre choix en indiquant comme reference :
   COOP'96. Les prix donnes incluent le petit-dejeuner.

   Voir ci-dessous la liste des hotels.


LIST OF HOTELS/LISTE DES HOTELS

        _________________________________________
        Hotel AMBASSADEUR****
           50-52 Chemin des Sables
           B.P. 49
        06161 JUAN LES PINS
           Tel : (33) 93.67.82.15
           Fax : (33) 93.67.79.85
                        -----------> Single     565 FF
                        -----------> Double     785 FF


        _________________________________________
        Le Pacific**
           17 Avenue Dautheville
           06160 Juan Les Pins
                        -----------> Single     280 FF
                        -----------> Double     350 FF

        Le Pre Catelan**
           Avenue des Palmiers
           06160 Juan Les Pins
                        -----------> Single       280 FF
                        -----------> Double     350 FF

        Le Savoy Hotel**
           144 Avenue du President Wilson
           06160 Juan les Pins
                        -----------> Single       280 FF
                        -----------> Double     350 FF
           Student room/Chambres Etudiant
                        -----------> Single       200 FF
                        -----------> Double     220 FF


         In order to simplify the lodging management for the 3 hotels **, only
         one phone and fax number is at your disposal:  Tel : (33)
93.61.13.82, Fax :
         (33) 93.67.29.72. You will be then informed in what hotel you are
booked.

        Afin de simplifier la gestion de l'hebergement pour ces 3 derniers
        hotels** un seul numero de Fax et de Telephone est a votre
        disposition : Tel : (33) 93.61.13.82, Fax: (33) 93.67.29.72. Il
vous       sera alors communique le nom de l'hotel qui vous est affecte.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
PRE-REGISTRATION PROCEDURE/MODALITES D'INSCRIPTION

Prospective participants in the conference should complete the enclosed
registration form inside the program and return it together with the
registration fees to :

Les personnes desirant participer a la conference sont priees de
completer le formulaire d'inscription ci-joint et de l'adresser
accompagne du paiement a :


        Madame Monique Simonetti
        INRIA COOP'96
        Bureau des Relations Exterieures
        2004 route des Lucioles, BP 93
        06 902 Sophia-Antipolis Cedex
        France
        Tel.: 33 - 93 65 78 64
        Fax: 33 - 93 65 79 55
        E-mail: simoneti@sophia.inria.fr

----------------------------------------
DEADLINE TO REGISTER/DATE LIMITE D'INSCRIPTION
June 5, 1996/5 juin 1996
----------------------------------------


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
REGISTRATION FEES/DROITS D'INSCRIPTION

_____________________________
Early Registration/Pre-inscription


Researchers/Academics/Industrials................... 2200,00 FF
Chercheurs/Universitaires/Industriels

Students*.............................................................
1700,00 FF
Etudiants*

                * A copy of the student certificate is required.
                * Une photocopie de la carte d'etudiant est exigee.


___________________________________
On Site Registration/Inscription sur place


Researchers/Academics/Industrials................... 2600,00 FF
Chercheurs/Universitaires/Industriels

Students*.............................................................
2000,00 FF
Etudiants*

                * A copy of the student certificate is required.
                * Une photocopie de la carte d'etudiant est exigee.



These fees include/Ces droits comprennent
     - The Proceedings/Les actes de la conference
     - The lunches/Les dejeuners
     - The coffee-breaks/Les pauses-cafe
     - The dinner/Le diner


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
TRAVEL/VOYAGE

An average discount up to 50 % may be obtained from AOM for a round trip
ticket within France. Reduced rate ticket will be sent to the participant
requesting it to the local arrangement at INRIA.
. Nearest Airport : Nice Cote d'Azur (France)
. Nearest Railway station : Antibes or Juan-les-Pins (France)

Une reduction jusqu'a 50% peut etre obtenue de la compagnie AOM sur
un billet Aller/Retour en France. Des "fichets-congres" peuvent etre
obtenus sur simple demande aupres de l'organisation locale de l'INRIA.
. L'aeroport le plus proche : Nice Cote d'Azur (France)
. La gare la plus proche : Antibes ou Juan-Les-Pins (France)


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
PAYMENT/PAIEMENT

Payments should be made in French currency payable to Agent comptable de
l'INRIA :
- by Banker's draft,
- by Post Office check (CCP PARIS # 30041-00001-0909945B020 31),
- by bank transfer to Tresorerie Generale des Yvelines- Versailles
   (account # 10071-78000-00003003958-80).
Please state your name and  the reference of the conference: COOP'96.

Les reglements s'effectueront en Francs Francais a l'ordre de l'Agent
comptable de l'INRIA
- par cheque bancaire ou postal
    (CCP PARIS No 30041-00001-0909945B020-31) ou
- par virement bancaire : Tresorerie des Yvelines, Versailles
    (Compte No 10071-78000-00003003958-80).
Bien mentionner votre nom et la reference de la conference : COOP'96.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
DINNER/DINER
Thursday June 13, 20.00/Jeudi 13 juin, 20.00

A dinner will be offered to the participants on the Island of Sainte
Marguerite, just in front of the bay of Cannes. The island is covered with a
rich Mediterranean vegetation, dominated by Aleppo pines and
eucalypti. Pheasants are raised in liberty. There is a bird sanctuary on the
Bateguier lake where the seawater mixes with the fresh water from an
artesian well.

Les participants sont convies a un diner qui aura lieu sur
l'Ile Sainte Marguerite, face a la baie de Cannes. L'ile est recouverte
d'une riche vegetation mediterraneenne. Le pin d'Alep et
l'eucalyptus y dominent. Elevage de faisans en liberte. Reserve
ornithologique de l'etang du Bateguier ou l'eau de mer se melange
a l'eau douce dans un puits artesien.



~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
                  INFORMATION/RENSEIGNEMENTS

                               Monique Simonetti
                               INRIA - COOP'96
                     Bureau des Relations Exterieures
                       2004 route des Lucioles, BP 93
                  06 902 Sophia-Antipolis Cedex France
              Tel.: 33 - 93 65 78 64 -  Fax: 33 - 93 65 79 55
                     E-mail: simoneti@sophia.inria.fr


                           Internet (Soon/Bientot)
           http://www.inria.fr/Colloques/cours-col-fra.html
           http://www.inria.fr/Colloques/cours-col-eng.html

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