🚀 go-pugleaf

ralphs@halcyon.com (Ralph Sims) writes:

> dogbowl@dogbox.acme.gen.nz (Kennelmeister) writes:
> 
> >If your bbs doesn't answer the phone, sooner or later, someone will
> >ring your voice line and tell you it's broken.
> 
> Jeez!  They do this even when the lines ARE in service.  "Hey, I know
> it's late, but can you tell me why I'm only getting 1000cps on a
> zmodem download?"  "I hit ctrl-z to get out of nn and now I have
> a "suspended job" and can't log out." :-/

Well.  In the big world, there is such a thing as 24-hour service,
professional customer service representation, systemized trouble
resolution.  In short, quality.  Anything less than 100% commitment to
customer satisfaction leads some customers in search of another answer.

But, I don't charge for access to my little hobby Waffle system, so that's
not a moral dilemma for me.  Nothing's ever been promised, and most users
damn well don't know my home phone number!

However, that's not everyone's cup of tea.  On the topic of "trouble
resolution," I'm not really aware of any free/shareware software for
"trouble-ticket management."  Does anyone here know of such?  Or is that
strictly in the domain of Mega-$$$ companies?

-- 
dawson@willard.atl.ga.us (Willard Dawson)
gatech!vdbsan!willard!dawson
emory!uumind!willard!dawson
Willard's House BBS, Atlanta, GA -- +1 (404) 664 8814