🚀 go-pugleaf

In article <312405b8.1753480@nntp.ix.netcom.com> truth@justice.com (kevink) writes:

in reference to Olson Software and Help Writer's Assistant

>This company is very unresponsive.  There have been several complaints
>about it in the WinHelp-L mailing list.  The U.S. company that
>distributes it though is very good.

>In addition, there are many undocumented limitations to Olsonsoft
>products like the HyperText suite, such as a limit of 32K bytes per
>topic.

>I would *stay away* unless you don't want support after the sale.
>There have been reports of e-mails and phone calls going unanswered
>for weeks.  My personal experience has been similar to the reported
>complaints.  The company was interested in my feedback while there was
>a potential sale, but when the project was put on hold due to
>priorities we got a *very* cold shoulder.

>Like I said, though, the U.S. distributor is a different story --
>theyare good and have some good products of their own that are not
>made byOlsonsoft.

>Buyer beware.

My recent dealings with Olson Software have been very positive.  E-mails have 
been answered promptly and satisfactorily (within 48 hours).  As for the 
software, perhaps HWA has its limitations, but for most help development 
tasks, it is a great program at a reasonable price.

D.A.Welch