🚀 go-pugleaf

olc-caNO@SPAMhome.com wrote:
> 
> On Mon, 29 Jan 2001 03:46:32 GMT, Rob <robtgordon@largefoot.com>
> wrote:
> 
<snip>
> >My hat's off to you.  If you go over to the athome.discussion.athomesvc
> >newsgroup, you'll see that Mike Blackford has reported his lost E-mail
> >findings.  Since 4 July 2000, he's seen 15% mail loss.  I think the real
> >percentage for most users lies somewhere between 0% (like you) and 15%
> >(like Mike has found through tracking).  Undeniably, mail does get lost
> >in @Home's network.
> 
> Even @home doesn't deny that email is lost/delayed. What's the issue?

Really?  Just get off the turnip truck?  :-)  Read the following and enjoy
... particularly the second Q&A.  (Pay particular note of the dismissive
attitude and "everything is great and getting better" tone ... four months
ago.)

> -------- Original Message --------
> Subject: EMAIL ISSUE Q and A
> Date: Tue, 03 Oct 2000 23:02:40 GMT
> From: Newsgroup Policy Specialist <athome-news@corp.home.net>
> Reply-To: athome-news@corp.home.net
> Organization: Excite@Home
> Newsgroups: athome.announce
> Followup-To: athome.discussion-athomesvc
> 
> Q: What is the email problem?
> 
> In the short term, we are upgrading our email servers to high-capacity
> units that will solve problems in the most-critical areas (i.e., those
> areas with the largest number of subscribers) and addressing server
> issues on a case-by-case basis in the smaller markets.
> 
> In the long term, Excite@Home is moving to a next-generation
> architecture of its email system on a network-wide basis. It is
> important to note that the switch from one mail server to another is
> done -- much like highway construction -- when it's LEAST likely to
> inconvenience customers.
> 
> Q: Have emails been lost?
> 
> No, emails are NOT lost, just delayed.
> 
> Q: When will this situation be resolved?
> 
> The problems that users are experiencing are short-term and will be
> solved by the various system upgrades that are under way at this
> moment. System upgrades are a continual process that will ultimately
> benefit all @Home customers.
> 
> Q: Hasn't this email problem been going on for a year? Why hasn't it
> been fixed?
> 
> We have been re-architecting the entire email platform and are working
> hard to develop and test the system to ensure that it is robust enough
> to support our future growth needs. Since we have the largest
> broadband network -- 15,000 miles worth -- that also means that we
> have a host of data centers and email servers that we are upgrading as
> fast as possible.   The end result will be improved service for all
> @Home subscribers.
> 
> --
> Chuck
> Newsgroup Policy Specialist
> Excite@Home

-- 
~~~~~~~~ "Fish will be the last to discover water."  (Einstein) ~~~~~~~~
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