🚀 go-pugleaf

Jerry Kurata wrote:
> 
> @home from various cable systems seems to sometime go flaky.  In the SF are,
> Fremonet had a lot of problems for a while.  There was some rumor that at
> lot of thos problemw where caused by people without assigned IP addresses
> just pluggin in their cable modems to a hub with multiple computers.  Can
> you say ARP storm!!!
> 
> Jerry

Speaking from Fremont, CA -

Flaky is the word.  Half the time @home cable performance is fine.
The other half, I get better performance on a 56K phone modem from
a local carrier (jps).

The half of the time @home is bad, it is so bad that it takes
say 30 seconds to get your e-mail, even if there is no new e-mail.
I figure these e-mail delays cannot be charged to Internet delays.

   *Customer Support Not*
   A year ago, you could get customer support in say 15 minutes,
   now, waits of 1 hour are common.
   
   E-mail requests seem to get lost somewhere.

This week end was bad.  Service died Friday night (not uncommon)
but was not up Saturday morning.  I called customer support, 
Fremont was not on the sick list.  So I thought my modem may have 
died - it kept playing a light show - and stayed on the line.
I played Minesweeper for 75 minutes, while listening to the 
background saying
  - "your call is very important to us" - sure, you hire
     so few phone service people that most customers give up.
  - "you may contact us by e-mail ..." - sure, when @home
     works I will be able to e-mail again
After 75 minutes I had a good head of steam, and an operator
came on.  I told the operator that I wanted to have @home
forward my e-mail to a different address - they would not
do it.  After that things got tense! I talked with a supervisor
who said forwarding e-mail was not technically possible - HAHA

Just then the cable modem synchronized - and @home performance
has been good for the past 48 hours.  (Maybe many customers
have given up trying!)


> 
> mike wrote in message ...
> >    I have TCI @home service and sometimes I just flat lose all service.
> >Cant ping any thing on the net by name or IP.
> >    I do have my local network connectivity all the time. I am running
> Win98
> >w/Sygate for multi access for my network and have two nics in my main cable
> >machine both running TCP/IP.
> >    Usually a reboot fixes the problem temporarily. Anyone have any ideas?
> >Mike in Dallas
> >
> >