🚀 go-pugleaf

In article <367C62CE.7645FEAA@pacbell.net>,
Scott Hale  <Shale@pacbell.net> wrote:

>Woohoo! I had my first experience with @Home today, but (dang it) not
>at MY home. :(

Just a matter of time...  It sure is amazing though.


>so, less then 24hrs after he is connected he wants to "share" the
>modem with his wife and later his pre-teen kidlets. Wonderful I think.
>I tell him, no problemo. Wire the house, buy a NIC for the 2nd PC, buy
>a hub, request a 2nd IP from @Home and then good ole me gets a field
>trip to Marin to hook and configure the entire deal. 

  And it's a decent $7/mo. or so for that extra IP number?  Or did
you get it for free?


>I even got it to work only after a brief problem (see other note
>posted here). All that and I even got fed lunch. :) Not sure if I was
>on company time, tho. :(


  Shudda been, Scott  :)   I imagine the exec will show his gratitude
for your vicarious efforts on their behalf :)


>Only strange thing I noticed (bug maybe?) was when I power reset the
>cable modem by unplugging it (wanted to make sure it worked AFTER I
>had everything going) the cable modem light would continue to blink vs
>being steady. I had to press the reset button in back of the modem to
>get the cable link to go solid. This occurred twice. :( 


  The power-resets will always cause a re-linking effort that will
make it blink.  The reset button should also but the modem probably
had 'caught' by that time?


>Might mean every time the power goes out (seems to happen in Marin
>more often then most other burgs) somebody will need to hit the reset
>button each time. Ick.


  It's pretty easy to do!  Actually, if they wait along the light
will settle anyway.


> Hopefully it was just a glitch that tagged me
>twice during the day.... Otherwise when the access is dead (and yes
>he'll call ME vs calling @Home for tech support) first thing I'll ask
>is if the power went out.... swell. Well, at least I know...


Give him the new chat-networkagent page:

 "new support area, the Online Virtual Support Center 
(OVSC), for faster service.  The OVSC has a self help "Library" with 
links to technical notes regarding the @Home service.  It also has 
agents available to answer any questions you may have regarding the 
service.  The OVSC is open from 10am to 10pm, Mountain Standard Time,
7 days a week.  To visit the OVSC now, please go to this link: 
http://ovsc.tci.net"

  I think this may be mainly for their subscribers, of course.
The agents can check on his modem remotely, better than you could do.
They can of course check their network.


>Now if TCI will get busy and get to MY location..... goodbye ISDN and
>hello cable access...

  When is it due where you are?

 - A
-- 
===========================================================
Andrys Basten <andrys@netcom.com>  CNE, Basten Micro Consulting
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