🚀 go-pugleaf

Andrys D Basten wrote:
> Apologies if this shows up twice but there was a glitch while I was
> sending and I don't think the first one made it (an hour ago).
> 
> I posted my problems with the new install of AtHome about a week
> ago.  It's been mostly non-functioning.  I've included San Diego's
> newsgroup as there are general questions about AtHome there and
> I've been reading there for ideas over the last 10 days.
> 
>   Friday, the TCI AtHome cable people were here between 10:30am
> and 3:30am to troubleshoot my cabling problems.  But they
> finally got it all working right, after changing the cablemodem,
> changing the cable from pole to house, changing the port on the
> pole as well, and after many walktie talkie war-like :-)
> conversations with their network people.  And an extra shift was
> there for additional troubleshooting.  I could not believe these
> guys cared so much but they said they were determined to make it
> work.  If their bosses are reading, the guys were Rashid, Doug,
> and James.

[ ... long sad story snipped ... ]

While I suppose so some compliment could be offered for their 
diligence it does seem to me that there was a general lack of 
understanding and troubleshooting methodology in this case.

TCI/@Home will loose their shirts unless they get smarter.

Ray