🚀 go-pugleaf

Actually, @Home didn't use MAC Addresses, at least on on the Cox network.
For Cox, they used the NetBios (DNS) Name to reserve IP Addresses.  The MAC
address had nothing to do with it on the Cox network, and I imagine that is
also true for Comcast and AT&T.


Also, the software doesn't detect all NIC's.  It has nothing to do with the
Modem.  However, we do have some problems with the old CyberSurf modems.
They should work however.  As long as your modem comes online, everything is
cool.  As for the software, it doesn't make a diference....you don't need
it.

Derek
Cox Contractor



"Suellen" <Suellen_Stewart@msn.com> wrote in message
news:bc5b60f8.0201272107.82cbac8@posting.google.com...
> I'm fairly certain that the migration had taken place, because I
> initially did receive an IP address in the 68.xxx.xxx.xxx range,
> before it reverted back to the old one in the 65.xxx.xxx.xxx range.
> Whatever the explanation was, I have reverted to the correct settings
> (using DHCP)and everything is working for now. I am interested in your
> statement that they "had to do something on their end." I know that
> @home had a setup that required you to register the mac address of a
> new adapter if you changed your hardware, but that cox is not supposed
> to be set up that way. That seems to be confirmed by the fact that I
> can switch my laptop for the desktop that's normally attached to the
> cable modem, and it will work. HOWEVER - tonight I tried to help a
> friend set up the same way. I did the conversion on her old computer,
> and that went fine. Then I tried to substitute her new Dell Inspiron
> laptop for the old desktop, and the Cox software kept insisting that
> it couldn't detect a NIC. This in spite of the fact that all the modem
> lights were flashing, ipconfig showed a good IP address and gateway,
> and the status box for her NIC (in Windows XP) showed a good bit of
> data being sent and received. I never did the browser and email
> working. Tried to call tech support and see if they needed to change
> something, but no luck getting through. I'm also wondering whether the
> surfboard modem she's renting from Cox is compatible with Windows XP.
> It looks pretty old - you can't even read a model number on it. Any
> suggestions would be appreciated, since getting through to Cox Tech
> Support seems about impossible right now.
>
> "Martin J Piraino" <martinjp@cox.net> wrote in message
news:<m_V48.3805$zR3.251588@news2.east.cox.net>...
> > I wonder if your area had converted over to the new network yet, if not
then
> > there wasn't a problem. Just  because you install the software doesn't
mean
> > your IP address will change immediately, mine didn't. I wondered the
same
> > thing after I installed the software and called to ask about it, they
told
> > me that the migration to the cox.net backbone wouldn't take place till
that
> > friday night in my area. I'd recieved the conversion kit and installed
it
> > that monday. If you keep the settings the way you have them now you may
have
> > problems in the future.  I'd just leave it to DHCP, and obtain IP
address
> > automatically and remove proxys from the web browser.  You said you got
a
> > new IP address after converting, was it on the 68.XXX.XXX.XXX or
> > 24.XXX.XXX.XXX? I had problems where for about a day I kept getting an
IP
> > address in the private IP range of 169.XXX.XXX.XXX or 10.XXX.XXX.XXX
which
> > annoyed me because I was getting the DNS numbers for cox.net right but
the
> > IP refused to change to one where I would have a net connection. I
finally
> > called them and they did something to fix it on their end because when I
> > rebooted it was again a 68.XXX.XXX.XXX address.. one that I've had since
> > that time.
> >
> >
> > "Suellen" <Suellen_Stewart@msn.com> wrote in message
> > news:bc5b60f8.0201170659.1fb61766@posting.google.com...
> > > Lloyd,
> > > I wonder if you can give me a clue as to what happened in this case: I
> > > followed Cox's "migration" instructions, used the CD and loaded the
> > > software. Once everything was working, I uninstalled all the Cox
> > > software. The next time I rebooted there was no connection, and
> > > ipconfig revealed that I was set back to my old @home ip address. I
> > > manually entered the new ip address and gateway (that I had received
> > > after converting) in the "alternate" tab in tcp/ip properties, and
> > > regained the connection. It's been good for about 12 hours now, but
> > > I'm wondering how long this will last considering ip addresses are
> > > supposed to expire every four hours with the Cox system. . . (using
> > > Windows XP).
> > > Thanks in advance for any info. you can provide!
> > > Suellen