🚀 go-pugleaf

   The MAC address is what the modem is provisioned by, not the serial number.
The server never sees any indication of a modem's serial number at any time.
Serial numbers may be recorded on work orders, but I would imagine they are tied
back to the MAC when put on an account.

"Derek M. Loseke" wrote:

> They didn't use the MAC address, except on certain modems.  This doesn't
> include Motorola and Toshiba.  They instead use the serial number.
>
> Why do you question the "Cox Contractor" part?  I am a contractor for Cox.
>
> Derek
>
> "PC Medic" <nospam@home.com> wrote in message
> news:ggS68.7796$Xk4.425111@news1.east.cox.net...
> > Actually Cox@Home did use a MAC address, that of the modem, just as Cox
> > continues to do now on their own network. Also, the NetBios name and DNS
> > names are two different things, and while @Home used the computer name for
> > IP assigning the new Cox managed network does not.
> >
> > Cox Contractor???????
> >
> >
> > "Derek M. Loseke" <spamderek@cox.net> wrote in message
> > news:dQo68.4657$Xk4.242975@news1.east.cox.net...
> > > Actually, @Home didn't use MAC Addresses, at least on on the Cox
> network.
> > > For Cox, they used the NetBios (DNS) Name to reserve IP Addresses.  The
> > MAC
> > > address had nothing to do with it on the Cox network, and I imagine that
> > is
> > > also true for Comcast and AT&T.
> > >
> > >
> > > Also, the software doesn't detect all NIC's.  It has nothing to do with
> > the
> > > Modem.  However, we do have some problems with the old CyberSurf modems.
> > > They should work however.  As long as your modem comes online,
> everything
> > is
> > > cool.  As for the software, it doesn't make a diference....you don't
> need
> > > it.
> > >
> > > Derek
> > > Cox Contractor
> > >
> > >
> > >
> > > "Suellen" <Suellen_Stewart@msn.com> wrote in message
> > > news:bc5b60f8.0201272107.82cbac8@posting.google.com...
> > > > I'm fairly certain that the migration had taken place, because I
> > > > initially did receive an IP address in the 68.xxx.xxx.xxx range,
> > > > before it reverted back to the old one in the 65.xxx.xxx.xxx range.
> > > > Whatever the explanation was, I have reverted to the correct settings
> > > > (using DHCP)and everything is working for now. I am interested in your
> > > > statement that they "had to do something on their end." I know that
> > > > @home had a setup that required you to register the mac address of a
> > > > new adapter if you changed your hardware, but that cox is not supposed
> > > > to be set up that way. That seems to be confirmed by the fact that I
> > > > can switch my laptop for the desktop that's normally attached to the
> > > > cable modem, and it will work. HOWEVER - tonight I tried to help a
> > > > friend set up the same way. I did the conversion on her old computer,
> > > > and that went fine. Then I tried to substitute her new Dell Inspiron
> > > > laptop for the old desktop, and the Cox software kept insisting that
> > > > it couldn't detect a NIC. This in spite of the fact that all the modem
> > > > lights were flashing, ipconfig showed a good IP address and gateway,
> > > > and the status box for her NIC (in Windows XP) showed a good bit of
> > > > data being sent and received. I never did the browser and email
> > > > working. Tried to call tech support and see if they needed to change
> > > > something, but no luck getting through. I'm also wondering whether the
> > > > surfboard modem she's renting from Cox is compatible with Windows XP.
> > > > It looks pretty old - you can't even read a model number on it. Any
> > > > suggestions would be appreciated, since getting through to Cox Tech
> > > > Support seems about impossible right now.
> > > >
> > > > "Martin J Piraino" <martinjp@cox.net> wrote in message
> > > news:<m_V48.3805$zR3.251588@news2.east.cox.net>...
> > > > > I wonder if your area had converted over to the new network yet, if
> > not
> > > then
> > > > > there wasn't a problem. Just  because you install the software
> doesn't
> > > mean
> > > > > your IP address will change immediately, mine didn't. I wondered the
> > > same
> > > > > thing after I installed the software and called to ask about it,
> they
> > > told
> > > > > me that the migration to the cox.net backbone wouldn't take place
> till
> > > that
> > > > > friday night in my area. I'd recieved the conversion kit and
> installed
> > > it
> > > > > that monday. If you keep the settings the way you have them now you
> > may
> > > have
> > > > > problems in the future.  I'd just leave it to DHCP, and obtain IP
> > > address
> > > > > automatically and remove proxys from the web browser.  You said you
> > got
> > > a
> > > > > new IP address after converting, was it on the 68.XXX.XXX.XXX or
> > > > > 24.XXX.XXX.XXX? I had problems where for about a day I kept getting
> an
> > > IP
> > > > > address in the private IP range of 169.XXX.XXX.XXX or 10.XXX.XXX.XXX
> > > which
> > > > > annoyed me because I was getting the DNS numbers for cox.net right
> but
> > > the
> > > > > IP refused to change to one where I would have a net connection. I
> > > finally
> > > > > called them and they did something to fix it on their end because
> when
> > I
> > > > > rebooted it was again a 68.XXX.XXX.XXX address.. one that I've had
> > since
> > > > > that time.
> > > > >
> > > > >
> > > > > "Suellen" <Suellen_Stewart@msn.com> wrote in message
> > > > > news:bc5b60f8.0201170659.1fb61766@posting.google.com...
> > > > > > Lloyd,
> > > > > > I wonder if you can give me a clue as to what happened in this
> case:
> > I
> > > > > > followed Cox's "migration" instructions, used the CD and loaded
> the
> > > > > > software. Once everything was working, I uninstalled all the Cox
> > > > > > software. The next time I rebooted there was no connection, and
> > > > > > ipconfig revealed that I was set back to my old @home ip address.
> I
> > > > > > manually entered the new ip address and gateway (that I had
> received
> > > > > > after converting) in the "alternate" tab in tcp/ip properties, and
> > > > > > regained the connection. It's been good for about 12 hours now,
> but
> > > > > > I'm wondering how long this will last considering ip addresses are
> > > > > > supposed to expire every four hours with the Cox system. . .
> (using
> > > > > > Windows XP).
> > > > > > Thanks in advance for any info. you can provide!
> > > > > > Suellen
> > >
> > >
> >
> >