Article View: comp.dcom.modems.cable
Article #565Re: New cox cable managed network
From: PC Medic
Date: Tue, 19 Feb 2002 01:37
Date: Tue, 19 Feb 2002 01:37
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35328 bytes
This is a multi-part message in MIME format. ------=_NextPart_000_00B8_01C1B8BC.132E2C00 Content-Type: text/plain; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable >"Excerpt from Cox's page.=20 =20 >20Q. What does the software on the Cox CD-ROM do to my computer? >20A. The Cox software configures the Internet Explorer browser and your = computer's network settings to >connect to the Cox High Speed Internet = service. The software then adds your cox.net email address in >Outlook = Express and adds Cox newsgroup access. Your current @Home news and email = settings are still >active. Not entirely true as about all it does for network settings is verigy = DHCP. While it was good in theory has proven less than effective in many = cases in the field. Want to screw up a customers LAN, pop in that CD and = bump them from static to dynamic IP's. Even tech support will often recommend against using the CD now. >The CD is sent out because man people aren't familiar with their = network settings, obviously.=20 >On the issue of cross-training. Most cable companies are now training = their technicians on the principles >of broadband technology as well as = basic troubleshooting steps to take when something occurs. Most = >computers won't have a problem with lack of IRQ's; when it does happen, = most of the techs I know can >resolve it, unless there just isn't one = they can use. If they can't they call for help from somebody who can. = >The rarity of that happening doesn't justify a separate technician just = to install a NIC; I don't mind assisting >with a few service calls when = something like that pops up.=20 And you again are proving the exact point I was making to the original = poster. The tech in the field should be familiar with basic TCP/IP settings and NIC installation. If he is not = and a problem arises, he is not going to know what to do. And if "most" = cable companies are traing their technicians on the principles of = bradband technologie and basic troubleshooting, then guess what, that = means they are "cross-training" thank you very much. =20 >I am aware that "sometimes" the NIC will try to share an IRQ. That is = not a common issue. I've seen a >situation like that 5 or 6 times in 3 = years. 5 or 6 times in 3 years?? Don't get out much do you :) >Most instances I have seen will not enable the card. Once again, if a = tech has an unusual circumstance, >there is usually another tech with a = little more knowledge he can call upon to help resolve the issue. Why would Charter send an installer out that could not correct such an = issue on their own? =20 > The HP, Compaq, E-machines, etc... were made to cater to those who = don't want to tear into a PC. Most >new ones now come with NIC cards = already installed. If the machine is working properly, yet doesn't have = >an available IRQ, it has probably been modified by the owner. Actually, I see a good majority of these come out of the box with no = available IRQ's and and while some of the business and SOHO end systems = may have NIC installed, rarely see this with home PC packages. >As I think I stated before, the only real instance I've seen where = there wasn't any IRQ available was with >the case of an onboard video = card which needed a loop through graphics acelerator. I believe it had a = PCI >card for USB ports as well. That is not a common problem, = especially in newer computers. Most computers ship with all I/O enabled (Com and LPT), as well as USB, = sound, video, etc so again, more cases than not IRQ is not available or = not in proper range. While usually an easy fix, does no good if the tech = has no clue as to how to do it. =20 >The most common issues with installing NICs stem from computers that = had problems before the installer >ever arrived. Many of those problems = make themselves obvious when booting the systemm so installers >are = supposed to have the customer shut down and do a reboot before they = begin.. It would be a good idea >to look at the device manager as well = to check for flags before opening the machine, but an installer can >do = that as well. That is not true. The most common problem installing a NIC "is" = available IRQ. While booting is good to check for existing error = messages or issues, hardly bullet-proof. As for "flags" in the Device = manager, again not always an indicator all is well. I have many a time = had to correct issues with systems that techs with this exact false = presumption screwed up. >If you don't want an outside tech in your system, that is great. Nobody = is going to tell you not install your >own card. It is only done as a = courtesy to the customer to diminish the cost of getting the service. Actually the switch to USB modems is doing that. No NIC, you go USB. >Ethernet cards usually go in very easily so the cable companies = decided to go ahead and have the >installer put them in. If they were = all going to hire a special tech to do nothing but install NICs all day, = they >would have to increase the installation cost to the consumer. Some = companies do it that way, but you will >find the computer guy often does = double duty himself when not installing NICs. Perhaps at Charter, but not all companies.=20 Again though, USB Modems are becoming an answer for this also. =20 PC Medic wrote:=20 "Brian" <bswindle@charter.net> wrote in message=20 news:3C6E9AC8.41A0EAB4@charter.net...=20 > The CD Charter Pipeline uses configures network settings such as = DHCP=20 and=20 > DNS, as well as e-mail servers and newsgroup server settings. It does=20 install a=20 > branded version of Internet Explorer, but those who know their system = can=20 remove=20 > the logo of it bothers them that much. The Charter CD also checks some = registry=20 > values, such as the DefaultRcvWindow, to make sure they are still at=20 default.=20 > Many dial-up internet optimizer programs scale those settings back to=20 improve=20 > performance over a slow network, putting a poor cap on your speed. = That is=20 just=20 > one advantage to using the supplied software when setting up a cable = modem=20 > connection. If a person is comfortable with doing those things = manually=20 there is=20 > no need to use the CD, but not everyone is.=20 >=20 > I see on the Cox home page that their CD is advertised to do the = same=20 thing.=20 > Are you saying that is not correct, or have you actually used the CD=20 yourself?=20 > Obviously, there would be little sense to sending out the CD if it = didn't=20 do=20 > anything at all; which is what you seem to be implying. It doesn't=20 configure=20 > Netscape settings, but it does get IE and Outlook Express up and = running.=20 Please provide the URL where it states the CD configures all your = network=20 settings.=20 The CD installs and configures a Cox branded version of IE/OE along with = other various troubleshooting utilities. They send it out because = contrary=20 to your beliefs, the majority of internet users coming on line to day = are=20 clueless when it comes to completing what others may consider a simple = task.=20 This is a result of the PC being pushed in every store from Wal-Mart to = Best=20 buy as a home appliance.=20 Everybody's gotta have one, but once they get them, they don't know what = they are going to do with it.=20 >=20 > Installation of the NIC card and connection to the modem is = actually a=20 > painless process and there is no reason a cable installer with basic=20 computer=20 > knowledge shouldn't be able to complete the entire job, without an=20 additional=20 > trip being necessary. That is not 'cross-training'; just training an=20 installer=20 > to do the entire job.=20 It's "cross-training" if you are using a cable TV installer to install=20 broadband.=20 I have seen cable techs that could not tell you the difference between a = ISA=20 and a PCI slot. And why should they, it was never their job and they may = not=20 have any personal interest in PC's outside of work either. If the NIC is = not=20 already installed, is the "Cable Guy" going to know enough to verify the = customer has an available IRQ "BEFORE" he starts reconfiguring their = system.=20 Is the cable guy going to be familiar enough with PC's to know that = simply=20 shutting down the PC is not sufficient when installing an expansion = card?,=20 or is he going to plug the card in while there is still voltage on the = slots=20 as is the case in ATX boards.=20 So yes, cross training is needed.=20 From my experience, the only time there is a problem is if=20 > the computer already has a problem or doesn't have the resources = needed to=20 work=20 > with the ethernet card (ie... lack of IRQ's, due to peripherals, or = hard=20 drive=20 > space). It is the customers' responsibility to make sure they have a=20 properly=20 > functioning machine for the NIC to be installed in.=20 A machine that has no open IRQ for an additional card to be installed is = indeed functioning properly.=20 But again, the average Joe doesn't have a clue as to what an IRQ is, let = alone if they have one available.=20 At this point it becomes the installers job to determine this BEFORE he=20 fudges the system by creating resource conclicts.=20 Registry and hardware=20 > problems are not the responsibility of the installer to correct. SOP = is=20 for the=20 > installer to have the customer shut down and reboot the PC before any = work=20 is=20 > done; if it has any errors on start-up, the installer should politely=20 inform the=20 > customer they need to have the problem corrected and call back to=20 reschedule the=20 > installation. Many times I've seen an install attempted where a person = said "Oh=20 > it's always done that, I just click through it", only to hear claims = later=20 that=20 > the installer messed up the PC because the sound card or printer = didn't=20 work=20 > after the card was installed. Often it turns out there were not enough = IRQ's=20 > available, the PC had dead slots on the board, or the registry was=20 corrupted.=20 > That's why it's better to prevent bad feelings ahead of time and = politely=20 inform=20 > the customer that we can't proceed with the installation until the=20 computer=20 > issue has been resolved.=20 Of course if the system has errors on boot then you would possibly not=20 proceed (depending on the type of error), but, rebooting a PC is NOT = going=20 to tell the installer that there is an available IRQ. And if he is not=20 trained to verify there is one, the customer probably will be calling = after=20 he leaves to complain about lost sound, or other issues.=20 >=20 > Basically, the installer isn't there to fix the computer; just to = add a=20 NIC=20 > to a properly functioning PC. Anything beyond that is not his job. If = the=20 > machine won't accept a NIC it has a problem, and the customer needs to = have that=20 > problem corrected themselves.=20 You obviously aren't aware that the system will almost always accept the = NIC=20 even if it attempts to share the IRQ with another device. What two = devices=20 should never share resources with another device, yet Windows will = report=20 they are functioning properly?=20 > What you are saying, is that you want the cable=20 > company to send out a computer technician who is able to correct = problems=20 with=20 > your PC that existed before they attempted to install the cable modem=20 service.=20 No, actually I said I do not let outside techs in my system at all. I am = saying that the technicians being sent out should know how to resolve = things=20 like a simple IRQ conflict in the PC should one occur after the install = of=20 the NIC. Even in a system with an available IRQ (and in the proper range = for=20 a NIC) can have a conflict occur after the card is installed. Or do you = feel=20 that the tech should say "Hey, broadband is working great!, sorry we = screwed=20 up your printing services though".=20 > The installation of a NIC in a 'properly functioning' PC is almost=20 automatic and=20 > just about anybody could do it if they aren't afraid to open their=20 computer up.=20 "almost", and "just about", only count in Horse Shoes and Hand Gernades! = And you continue to verify what I am saying. It is not a perfect world = when=20 it comes to PC's. That is why plug-n-play is often called plug-n-pray, = AND=20 why the tech does need to be cross-trained with basic PC knowledge.=20 >=20 > PC Medic wrote:=20 >=20 > > "atakicker" <nospam@nospam.net> wrote in message=20 > > news:gXib8.10520$SJ3.387856@news1.east.cox.net...=20 > > >=20 > > > "PC Medic" wrote in message=20 > > > > The person dropping the cable should not be the same person=20 installing=20 > > the=20 > > > > cable modem.=20 > > > > If you do not have a drop already in the room where the PC will = be,=20 it=20 > > > > should have been scheduled separate from the PC and modem=20 configuration.=20 > > >=20 > > > Not in my world. I had cable TV and internet installed on the = same=20 > > day.=20 > > > One guy came out and ran the drop from the pole to the house and=20 hooked up=20 > > > the TV. Later that day another one came out and ran from the box = under=20 the=20 > > > eave of the house (which was installed by the first guy) to the=20 computer,=20 > > > which is in a different room. The only thing he didn't do was = drill=20 > > through=20 > > > the cinder block wall. I did it for him because I have a 100 pound = mean=20 > > a__=20 > > > dog in the yard. (But I did use his tools). And he did have a = problem,=20 he=20 > > > screwed up my irq settings and couldn't get my sound card to work. = After=20 > > 45=20 > > > minutes of watching him scratch his head and three calls to = someone=20 (?), I=20 > > > ran him off and reset everything myself.=20 > >=20 > > Sounds like they are having trouble getting broadband installers in = your=20 > > area and may be cross-training cable techs. This is not the desired = (or=20 SOP)=20 > > method but unfortunately done in some areas. I must say that you = were=20 brave=20 > > in the fact that you even let him touch your PC! I would not do this = and=20 > > would have stopped them at the modem. Anything beyond there becomes, = "excuse=20 > > me while I make the required settings".=20 > >=20 > > By the way, Why didn't he just use the magic CD? :)=20 > > These types of problems are exactly why I was telling the "Cox=20 Contractor"=20 > > that YES, they do need networking knowledge, because contrary to his = claims,=20 > > the CD is not a fix all and only configures you IE and Outlook = Express=20 not=20 > > your network or hardware settings.=20 > >=20 > > >=20 > > >=20 > ------=_NextPart_000_00B8_01C1B8BC.132E2C00 Content-Type: text/html; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=3DContent-Type content=3D"text/html; = charset=3Diso-8859-1"> <META content=3D"MSHTML 6.00.2712.300" name=3DGENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=3D#ffffff background=3D""><FONT face=3DArial = size=3D2></FONT> <DIV><BR><FONT face=3DArial size=3D2>>"Excerpt from Cox's page. = <BR> =20 <BR>>20Q. What does the software on the Cox CD-ROM do to my=20 computer?<BR>>20A. The Cox software configures the Internet Explorer = browser=20 and your computer=92s network settings to >connect to the Cox High = Speed=20 Internet service. The software then adds your cox.net email address in=20 >Outlook Express and adds Cox newsgroup access. Your current @Home = news and=20 email settings are still >active.</FONT></DIV> <DIV><FONT face=3DArial size=3D2></FONT> </DIV> <DIV><FONT face=3DArial size=3D2>Not entirely true as about all it does = for network=20 settings is verigy DHCP. While it was good in theory has proven less = than=20 effective in many cases in the field. Want to screw up a customers LAN, = pop in=20 that CD and bump them from static to dynamic IP's.</FONT></DIV> <DIV><FONT face=3DArial size=3D2>Even tech support will often recommend = against=20 using the CD now.</FONT></DIV> <DIV><FONT face=3DArial size=3D2></FONT> </DIV> <DIV><FONT face=3DArial size=3D2>>The CD is sent out because man = people aren't=20 familiar with their network settings, obviously. <BR>>On the issue of = cross-training. Most cable companies are now training their technicians = on the=20 principles >of broadband technology as well as basic troubleshooting = steps to=20 take when something occurs. Most >computers won't have a problem with = lack of=20 IRQ's; when it does happen, most of the techs I know can >resolve it, = unless=20 there just isn't one they can use. If they can't they call for help from = somebody who can. >The rarity of that happening doesn't justify a = separate=20 technician just to install a NIC; I don't mind assisting >with a few = service=20 calls when something like that pops up. </FONT></DIV> <DIV><FONT face=3DArial size=3D2></FONT> </DIV> <DIV><FONT face=3DArial size=3D2>And you again are proving = the exact point I=20 was making to the original poster. The tech in the field=20 should be</FONT></DIV> <DIV><FONT face=3DArial size=3D2>familiar with basic TCP/IP settings and = NIC=20 installation. If he is not and a problem arises, he is not going to know = what to=20 do. And if "most" cable companies are traing their technicians on the = principles=20 of bradband technologie and basic troubleshooting, then guess what, that = means=20 they are "cross-training" thank you very much. </DIV> <DIV><BR>>I am aware that "sometimes" the NIC will try to share an = IRQ. That=20 is not a common issue. I've seen a >situation like that 5 or 6 times = in 3=20 years.</DIV> <DIV> </DIV> <DIV> <DIV>5 or 6 times in 3 years?? Don't get out much do you :)</DIV> <DIV> </DIV> <DIV>>Most instances I have seen will not enable the card. Once = again, if a=20 tech has an unusual circumstance, >there is usually another tech with = a=20 little more knowledge he can call upon to help resolve the issue.</DIV> <DIV> </DIV> <DIV>Why would Charter send an installer out that could not correct such = an=20 issue on their own?</DIV> <DIV> <BR>> The HP, Compaq, E-machines, etc... were made to = cater to=20 those who don't want to tear into a PC. Most >new ones now come with = NIC=20 cards already installed. If the machine is working properly, yet doesn't = have=20 >an available IRQ, it has probably been modified by the owner.</DIV> <DIV> </DIV> <DIV>Actually, I see a good majority of these come out of the box with = no=20 available IRQ's and and while some of the business and SOHO end systems = may have=20 NIC installed, rarely see this with home PC packages.</DIV> <DIV> </DIV> <DIV>>As I think I stated before, the only real instance I've seen = where=20 there wasn't any IRQ available was with >the case of an onboard video = card=20 which needed a loop through graphics acelerator. I believe it had a PCI = >card=20 for USB ports as well. That is not a common problem, especially in newer = computers.</DIV> <DIV> </DIV> <DIV>Most computers ship with all I/O enabled (Com and LPT), as well as = USB,=20 sound, video, etc so again, more cases than not IRQ is not available or = not in=20 proper range. While usually an easy fix, does no good if the tech has no = clue as=20 to how to do it.</DIV> <DIV> <BR>>The most common issues with installing NICs stem from = computers that had problems before the installer >ever arrived. Many = of those=20 problems make themselves obvious when booting the systemm so installers = >are=20 supposed to have the customer shut down and do a reboot before they = begin.. It=20 would be a good idea >to look at the device manager as well to check = for=20 flags before opening the machine, but an installer can >do that as=20 well.</DIV> <DIV> </DIV> <DIV>That is not true. The most common problem installing a NIC "is" = available=20 IRQ. While booting is good to check for existing error messages or = issues,=20 hardly bullet-proof. As for "flags" in the Device manager, again = not always=20 an indicator all is well. I have many a time had to correct issues = with=20 systems that techs with this exact false presumption screwed up.</DIV> <DIV> </DIV> <DIV>>If you don't want an outside tech in your system, that is = great. Nobody=20 is going to tell you not install your >own card. It is only done as a = courtesy to the customer to diminish the cost of getting the = service.</DIV> <DIV> </DIV> <DIV>Actually the switch to USB modems is doing that. No NIC, you go = USB.</DIV> <DIV> </DIV> <DIV> >Ethernet cards usually go in very easily so the cable = companies=20 decided to go ahead and have the >installer put them in. If they were = all=20 going to hire a special tech to do nothing but install NICs all day, = they=20 >would have to increase the installation cost to the consumer. Some = companies=20 do it that way, but you will >find the computer guy often does double = duty=20 himself when not installing NICs.</DIV> <DIV> </DIV> <DIV>Perhaps at Charter, but not all companies. </DIV> <DIV>Again though, USB Modems are becoming an answer for this = also.</DIV> <DIV> </DIV> <DIV> <BR>PC Medic wrote: <BR>"Brian" <bswindle@charter.net> = wrote=20 in message <BR>news:3C6E9AC8.41A0EAB4@charter.net... = <BR>> =20 The CD Charter Pipeline uses configures network settings such as DHCP = <BR>and=20 <BR>> DNS, as well as e-mail servers and newsgroup server settings. = It does=20 <BR>install a <BR>> branded version of Internet Explorer, but those = who know=20 their system can <BR>remove <BR>> the logo of it bothers them that = much. The=20 Charter CD also checks some <BR>registry <BR>> values, such as the=20 DefaultRcvWindow, to make sure they are still at <BR>default. <BR>> = Many=20 dial-up internet optimizer programs scale those settings back to = <BR>improve=20 <BR>> performance over a slow network, putting a poor cap on your = speed. That=20 is <BR>just <BR>> one advantage to using the supplied software when = setting=20 up a cable modem <BR>> connection. If a person is comfortable with = doing=20 those things manually <BR>there is <BR>> no need to use the CD, but = not=20 everyone is. <BR>> <BR>> I see on the Cox = home=20 page that their CD is advertised to do the same <BR>thing. <BR>> Are = you=20 saying that is not correct, or have you actually used the CD = <BR>yourself?=20 <BR>> Obviously, there would be little sense to sending out the CD if = it=20 didn't <BR>do <BR>> anything at all; which is what you seem to be = implying.=20 It doesn't <BR>configure <BR>> Netscape settings, but it does get IE = and=20 Outlook Express up and running. <BR>Please provide the URL where it = states the=20 CD configures all your network <BR>settings. <BR>The CD installs and = configures=20 a Cox branded version of IE/OE along with <BR>other various = troubleshooting=20 utilities. They send it out because contrary <BR>to your beliefs, the = majority=20 of internet users coming on line to day are <BR>clueless when it comes = to=20 completing what others may consider a simple task. <BR>This is a result = of the=20 PC being pushed in every store from Wal-Mart to Best <BR>buy as a home=20 appliance. <BR>Everybody's gotta have one, but once they get them, they = don't=20 know what <BR>they are going to do with it. <BR>> = <BR>> =20 Installation of the NIC card and connection to the modem is actually a = <BR>>=20 painless process and there is no reason a cable installer with basic=20 <BR>computer <BR>> knowledge shouldn't be able to complete the entire = job,=20 without an <BR>additional <BR>> trip being necessary. That is not=20 'cross-training'; just training an <BR>installer <BR>> to do = the entire=20 job. <BR>It's "cross-training" if you are using a cable TV installer to = install=20 <BR>broadband. <BR>I have seen cable techs that could not tell you the=20 difference between a ISA <BR>and a PCI slot. And why should they, it was = never=20 their job and they may not <BR>have any personal interest in PC's = outside of=20 work either. If the NIC is not <BR>already installed, is the "Cable Guy" = going=20 to know enough to verify the <BR>customer has an available IRQ "BEFORE" = he=20 starts reconfiguring their system. <BR>Is the cable guy going to be = familiar=20 enough with PC's to know that simply <BR>shutting down the PC is not = sufficient=20 when installing an expansion card?, <BR>or is he going to plug the card = in while=20 there is still voltage on the slots <BR>as is the case in ATX boards. = <BR>So=20 yes, cross training is needed. <BR>From my experience, the only time = there is a=20 problem is if <BR>> the computer already has a problem or doesn't = have the=20 resources needed to <BR>work <BR>> with the ethernet card (ie... lack = of=20 IRQ's, due to peripherals, or hard <BR>drive <BR>> space). It = is the=20 customers' responsibility to make sure they have a <BR>properly <BR>> = functioning machine for the NIC to be installed in. <BR>A machine that = has no=20 open IRQ for an additional card to be installed is <BR>indeed = functioning=20 properly. <BR>But again, the average Joe doesn't have a clue as to what = an IRQ=20 is, let <BR>alone if they have one available. <BR>At this point it = becomes the=20 installers job to determine this BEFORE he <BR>fudges the system by = creating=20 resource conclicts. <BR> Registry and hardware <BR>> problems = are not=20 the responsibility of the installer to correct. SOP is <BR>for the = <BR>>=20 installer to have the customer shut down and reboot the PC before any = work=20 <BR>is <BR>> done; if it has any errors on start-up, the installer = should=20 politely <BR>inform the <BR>> customer they need to have the problem=20 corrected and call back to <BR>reschedule the <BR>> installation. = Many times=20 I've seen an install attempted where a person <BR>said "Oh <BR>> it's = always=20 done that, I just click through it", only to hear claims later <BR>that = <BR>>=20 the installer messed up the PC because the sound card or printer didn't = <BR>work=20 <BR>> after the card was installed. Often it turns out there were not = enough=20 <BR>IRQ's <BR>> available, the PC had dead slots on the board, or the = registry was <BR>corrupted. <BR>> That's why it's better to prevent = bad=20 feelings ahead of time and politely <BR>inform <BR>> the customer = that we=20 can't proceed with the installation until the <BR>computer <BR>> = issue has=20 been resolved. <BR>Of course if the system has errors on boot then you = would=20 possibly not <BR>proceed (depending on the type of error), but, = rebooting a PC=20 is NOT going <BR>to tell the installer that there is an available IRQ. = And if he=20 is not <BR>trained to verify there is one, the customer probably will be = calling=20 after <BR>he leaves to complain about lost sound, or other issues. = <BR>>=20 <BR>> Basically, the installer isn't there to fix = the=20 computer; just to add a <BR>NIC <BR>> to a properly functioning PC. = Anything=20 beyond that is not his job. If the <BR>> machine won't accept a NIC = it has a=20 problem, and the customer needs to <BR>have that <BR>> problem = corrected=20 themselves. <BR>You obviously aren't aware that the system will almost = always=20 accept the NIC <BR>even if it attempts to share the IRQ with another = device.=20 What two devices <BR>should never share resources with another device, = yet=20 Windows will report <BR>they are functioning properly? <BR>> What you = are=20 saying, is that you want the cable <BR>> company to send out a = computer=20 technician who is able to correct problems <BR>with <BR>> your PC = that=20 existed before they attempted to install the cable modem <BR>service. = <BR>No,=20 actually I said I do not let outside techs in my system at all. I am = <BR>saying=20 that the technicians being sent out should know how to resolve things = <BR>like a=20 simple IRQ conflict in the PC should one occur after the install of = <BR>the NIC.=20 Even in a system with an available IRQ (and in the proper range for = <BR>a NIC)=20 can have a conflict occur after the card is installed. Or do you feel = <BR>that=20 the tech should say "Hey, broadband is working great!, sorry we screwed = <BR>up=20 your printing services though". <BR>> The installation of a NIC in a=20 'properly functioning' PC is almost <BR>automatic and <BR>> just = about=20 anybody could do it if they aren't afraid to open their <BR>computer up. = <BR>"almost", and "just about", only count in Horse Shoes and Hand = Gernades!=20 <BR>And you continue to verify what I am saying. It is not a perfect = world when=20 <BR>it comes to PC's. That is why plug-n-play is often called = plug-n-pray, AND=20 <BR>why the tech does need to be cross-trained with basic PC knowledge. = <BR>>=20 <BR>> PC Medic wrote: <BR>> <BR>> > "atakicker"=20 <nospam@nospam.net> wrote in message <BR>> >=20 news:gXib8.10520$SJ3.387856@news1.east.cox.net... <BR>> > > = <BR>>=20 > > "PC Medic" wrote in message <BR>> > > > The person = dropping the cable should not be the same person <BR>installing <BR>> = >=20 the <BR>> > > > cable modem. <BR>> > > > If you = do not=20 have a drop already in the room where the PC will be, <BR>it <BR>> = > >=20 > should have been scheduled separate from the PC and modem=20 <BR>configuration. <BR>> > > <BR>> > = > =20 Not in my world. I had cable TV and internet installed on the same = <BR>> >=20 day. <BR>> > > One guy came out and ran the drop from the pole = to the=20 house and <BR>hooked up <BR>> > > the TV. Later that day = another one=20 came out and ran from the box under <BR>the <BR>> > > eave of = the house=20 (which was installed by the first guy) to the <BR>computer, <BR>> = > >=20 which is in a different room. The only thing he didn't do was drill = <BR>>=20 > through <BR>> > > the cinder block wall. I did it for him = because=20 I have a 100 pound <BR>mean <BR>> > a__ <BR>> > > dog in = the=20 yard. (But I did use his tools). And he did have a problem, <BR>he = <BR>> >=20 > screwed up my irq settings and couldn't get my sound card to work.=20 <BR>After <BR>> > 45 <BR>> > > minutes of watching him = scratch=20 his head and three calls to someone <BR>(?), I <BR>> > > ran = him off=20 and reset everything myself. <BR>> > <BR>> > Sounds like = they are=20 having trouble getting broadband installers in your <BR>> > area = and may=20 be cross-training cable techs. This is not the desired (or <BR>SOP) = <BR>>=20 > method but unfortunately done in some areas. I must say that you = were=20 <BR>brave <BR>> > in the fact that you even let him touch your PC! = I would=20 not do this and <BR>> > would have stopped them at the modem. = Anything=20 beyond there becomes, <BR>"excuse <BR>> > me while I make the = required=20 settings". <BR>> > <BR>> > By the way, Why didn't he just = use the=20 magic CD? :) <BR>> > These types of problems are = exactly=20 why I was telling the "Cox <BR>Contractor" <BR>> > that YES, they = do need=20 networking knowledge, because contrary to his <BR>claims, <BR>> > = the CD=20 is not a fix all and only configures you IE and Outlook Express <BR>not = <BR>>=20 > your network or hardware settings. <BR>> > <BR>> > > = <BR>> > > <BR>></FONT></DIV></DIV></BODY></HTML> ------=_NextPart_000_00B8_01C1B8BC.132E2C00--
Technical Details
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<y%hc8.6935$7Q6.284848@news1.east.cox.net>Path:
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<I0VX7.10375$B61.4953680@news1.rsm1.occa.home.com> <3C314C9C.DEDF0FCC@reece.net> <82lY7.33203$K36.11443500@news1.rdc1.va.home.com> <3C334AC0.7C6370B@reece.net> <bc5b60f8.0201170659.1fb61766@posting.google.com> <m_V48.3805$zR3.251588@news2.east.cox.net> <bc5b60f8.0201272107.82cbac8@posting.google.com> <dQo68.4657$Xk4.242975@news1.east.cox.net> <ggS68.7796$Xk4.425111@news1.east.cox.net> <y3U68.8160$Xk4.436368@news1.east.cox.net> <3%Z98.7525$zb.402885@news1.east.cox.net> <jQxa8.2975$SJ3.111671@news1.east.cox.net> <ShIa8.4164$SJ3.170583@news1.east.cox.net> <nnPa8.6168$SJ3.212179@news1.east.cox.net> <S4Ra8.6327$SJ3.221438@news1.east.cox.net> <Cagb8.10394$SJ3.374222@news1.east.cox.net> <gXib8.10520$SJ3.387856@news1.east.cox.net> <rLtb8.11334$SJ3.445265@news1.east.cox.net> <3C6E9AC8.41A0EAB4@charter.net> <oFTb8.2586$7Q6.139409@news1.east.cox.net> <3C705399.A4D35AA7@charter.net>Show Full Headers
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X-Google-Language: ENGLISH,ASCII-7-bit X-Google-Thread: 1136e3,710aa4d82544bdbb X-Google-Attributes: gid1136e3,public X-Google-Thread: 113850,a7865c87070b0fcc X-Google-Attributes: gid113850,public X-Google-Thread: 10f392,a7865c87070b0fcc X-Google-Attributes: gid10f392,public X-Google-ArrivalTime: 2002-02-18 17:38:44 PST Path: arc1-ca.pugleaf.net!archiver1.google.com!news1.google.com!newsfeed.stanford.edu!news.ems.psu.edu!news.cis.ohio-state.edu!news.maxwell.syr.edu!newsfeed.wirehub.nl!news.stealth.net!lackawana.kippona.com!cyclone2.usenetserver.com!usenetserver.com!newsfeeds-atl1.usenetserver.com!cox.net!news1.east.cox.net.POSTED!53ab2750!not-for-mail From: "PC Medic" <nospam@home.com> Newsgroups: comp.dcom.modems.cable,cableinet.cable_modems,cox.internet.discussion.athomeconversion References: <I0VX7.10375$B61.4953680@news1.rsm1.occa.home.com> <3C314C9C.DEDF0FCC@reece.net> <82lY7.33203$K36.11443500@news1.rdc1.va.home.com> <3C334AC0.7C6370B@reece.net> <bc5b60f8.0201170659.1fb61766@posting.google.com> <m_V48.3805$zR3.251588@news2.east.cox.net> <bc5b60f8.0201272107.82cbac8@posting.google.com> <dQo68.4657$Xk4.242975@news1.east.cox.net> <ggS68.7796$Xk4.425111@news1.east.cox.net> <y3U68.8160$Xk4.436368@news1.east.cox.net> <3%Z98.7525$zb.402885@news1.east.cox.net> <jQxa8.2975$SJ3.111671@news1.east.cox.net> <ShIa8.4164$SJ3.170583@news1.east.cox.net> <nnPa8.6168$SJ3.212179@news1.east.cox.net> <S4Ra8.6327$SJ3.221438@news1.east.cox.net> <Cagb8.10394$SJ3.374222@news1.east.cox.net> <gXib8.10520$SJ3.387856@news1.east.cox.net> <rLtb8.11334$SJ3.445265@news1.east.cox.net> <3C6E9AC8.41A0EAB4@charter.net> <oFTb8.2586$7Q6.139409@news1.east.cox.net> <3C705399.A4D35AA7@charter.net> Subject: Re: New cox cable managed network Lines: 795 MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_NextPart_000_00B8_01C1B8BC.132E2C00" X-Priority: 3 X-MSMail-Priority: Normal X-Newsreader: Microsoft Outlook Express 6.00.2600.0000 X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2600.0000 Message-ID: <y%hc8.6935$7Q6.284848@news1.east.cox.net> Date: Tue, 19 Feb 2002 01:37:34 GMT NNTP-Posting-Host: 68.10.144.175 X-Complaints-To: abuse@cox.net X-Trace: news1.east.cox.net 1014082654 68.10.144.175 (Mon, 18 Feb 2002 20:37:34 EST) NNTP-Posting-Date: Mon, 18 Feb 2002 20:37:34 EST Organization: Cox Communications