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Article #671

Re: Odd problem with @Home service

#671
From: Ron Hunter
Date: Mon, 10 Sep 2001 07:18
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3226 bytes
Matt wrote:
> 
> I am having trouble with my new cable modem service. Whenever I request
> a Web page, it loads up only the first 10 KB or so -- the background or
> the very top of the page, if anything -- then stalls. However, I have
> been able to use e-mail without problems and am doing OK with Usenet,
> although it stalled after loading 700 or so message headers. I tried
> uninstalling Netscape and putting on the version of Internet Explorer
> provided with the modem, but that did not help.
> 
> The problem may have something to do with the age of my computer -- it's
> an old P150 with 16MB of RAM. On the other hand, in the past I ran ISDN
> on this computer with no problems, and I read one post from someone who
> says he uses a 33Mhz 486.
> 
> I e-mailed the cable-modem people, and they said the following:
> 
> "Your modem is operating very well. The levels are very good, and your
> area is not having any connectivity issues. Since you have an old PC,
> with only 16 MB RAM, we recommend leaving some free space on your hard
> drive for swap files. If you can afford to gets more system memory, we
> recommend upgrading the RAM to at least 32 MB."
> 
> I tried clearing 250MB of disk space, but that did nothing. Radio Shack,
> the only nearby place I knew of, only carried RAM in 128MB, which I
> don't think would even fit in my computer and would cost about Can$60.
> Before I make that purchase, go searching around town for a 32MB RAM
> upgrade or turn in my cable modem, I'd like to know if there's anything
> else I can try first.
> 
> Thanks for your help.

Upgrade the RAM.  16meg is below the minimum for running most Windows versions
with any satisfaction at all.  You can probably mail order RAM for under $30
for 128meg, and this will make EVERYTHING run faster.  Also, you might
download a copy of Netscape 3.08 which was the last Netscape version intended
for older small ram machines.

-- 
Ron Hunter  rphunter@home.com
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