🚀 go-pugleaf

I've been customer of @home for about 3 years now, with all the ups
and downs of the service.

During the last few weeks I started to have an annoying problems that
now are becoming dramatic.

The Internet stops to work, for hours. However my IP stack is OK, my
modem is OK.
I can ping ALL the addresses in my area including the DNS server, the
Gateway and the News server.

I can download news at full speed and I can upload, no problem. I can
also visit web sites that are in my area. We have static IP here, so a
lot of people set up their site.

I can't access anything else outside of Fremont where I live. I can't
go to check my email, since the server isn't here, I can't do ICQ or
anything like that. Look like I'm into an intranet that is down on the
outside but still work inside.

The problem got worse and worse till this weekend. From yesterday
morning till now I was capable to navigate only from 11pm yesterday
till 11am this morning. Now I'm writing this message and everything is
down but as I said, I can still use the Usenet since the server is in
my area.

I called @home 4 times. Totally I spent 5 hours on the phone. They
don't know what they are talking about. I'm telling them "my IP stack
is OK and I download from the Usenet as we talk" and they say to me
"may be you have an IRQ conflict" !!!!!

Last one, was a "second level" support. He told me to switch
permanently to dynamic IP so he can debug me. 
I told him to go to hell! 
How can he debug me if he adds another complication?
Beside I don't want to switch to a dynamic IP.

Has any other in the area or in a different area having the same
problems? I bet you that monday morning everything will work fine...

Thank You for your answers! I hope I can understand what is this. I
thing is their gateway/router though.

Regards
Gabriele