🚀 go-pugleaf

keep calling and calling, get tickets bug the hell out of them.
I had 35 calls and 15 tickets in 6 weeks before I got a level 3 tech.
Now my problems are just about gone.
I know it's a pain in the ass but you got to bug them.
Try not to get ignorant with them and I know that will be difficult to do.
If you can get a level 3 tech he/she will call the field manager and get you
some action.
I had no invasive debug either, that sounds fishy to me.
Gabriele Sartori <gabri@mailroom.com> wrote in message
news:yAoWOdJR7YZUKGsSpk8=5NZJOHeI@4ax.com...
> I've been customer of @home for about 3 years now, with all the ups
> and downs of the service.
>
> During the last few weeks I started to have an annoying problems that
> now are becoming dramatic.
>
> The Internet stops to work, for hours. However my IP stack is OK, my
> modem is OK.
> I can ping ALL the addresses in my area including the DNS server, the
> Gateway and the News server.
>
> I can download news at full speed and I can upload, no problem. I can
> also visit web sites that are in my area. We have static IP here, so a
> lot of people set up their site.
>
> I can't access anything else outside of Fremont where I live. I can't
> go to check my email, since the server isn't here, I can't do ICQ or
> anything like that. Look like I'm into an intranet that is down on the
> outside but still work inside.
>
> The problem got worse and worse till this weekend. From yesterday
> morning till now I was capable to navigate only from 11pm yesterday
> till 11am this morning. Now I'm writing this message and everything is
> down but as I said, I can still use the Usenet since the server is in
> my area.
>
> I called @home 4 times. Totally I spent 5 hours on the phone. They
> don't know what they are talking about. I'm telling them "my IP stack
> is OK and I download from the Usenet as we talk" and they say to me
> "may be you have an IRQ conflict" !!!!!
>
> Last one, was a "second level" support. He told me to switch
> permanently to dynamic IP so he can debug me.
> I told him to go to hell!
> How can he debug me if he adds another complication?
> Beside I don't want to switch to a dynamic IP.
>
> Has any other in the area or in a different area having the same
> problems? I bet you that monday morning everything will work fine...
>
> Thank You for your answers! I hope I can understand what is this. I
> thing is their gateway/router though.
>
> Regards
> Gabriele
>