🚀 go-pugleaf

Hi Mirage,

I notice you had trouble with @home.  I am currently in a tech support loop
going nowhere
trying to get my network connection back.  It was fully functioning out of
the box, but then a few days later I can't find the DHCP server.  I've
swapped Ethernet cards and cables, tried static IP address, reinstalled
TCP/IP, updated Internet Explorer.

I still have my dial-up connection, and had successfully set up both the
dial-up
and the Internet Explorer to work with both.

@Home assumes me there is no problem with their 1meg modem because
apparently they can run diagnostics on it.  It seems to be running rather
hot though.

Can you suggest anything?

Thanks,
Barry



"Mirage" <mirage@nospam.net> wrote in message
news:dtarjsoc4vfp925me5a5q9i3to98pgmk25@4ax.com...
> Generally, a PCI card is better because they are able to engage in IRQ
> sharing, meaning you don't have to have a dedicated IRQ free like you
> would with an ISA card - in general.
>
> Essentially - you don't need them to install *any* software
> whatsoever, and it is usually harder to try and uninstall a
> proprietary form of IE because IE 4.x and above are so closely
> intertwined with Windoze to begin with.  In summary - other than
> ethernet card drivers, the tech doesn't need to install any software -
> the service will work just as good (probably better).
>
> If you can afford the cost, go get a PCI ethernet card (3Com, Intel,
> SMC are good brands).  If you install the ethernet card beforehand,
> the only thing the tech will *need* (not *want*) to do is configure
> the card (IP address, subnet mask, etc.)  and physically connect the
> modem and the card.
>
> I'm kind of a rabid opponent of the @home data technicians (due to my
> own personal experiences with them), but if you can swing it, after
> the RF tech installs the modem to your wall jack, it might be better
> to simply meet the data tech at the door, grab the configuration
> sheet, and send him on his way - unfortunately, this may not be
> possible.
>
> Now - the tech who came out (erroneously) to *install* a cable modem
> as a result of my trouble call on my existing modem instilled much
> more confidence:  One guy, doing both the RF and the card/software
> install, and capable of "talking shop" with me (i.e. signal strengths,
> that the customer service techs seem to be brain-dead at times, etc.)
>
> Oh well - good luck.
>
> On Tue, 06 Jun 2000 23:55:33 GMT, curley498 <ask@me.com> wrote:
>
> >Hi!
> >
> >I am getting a cable modem installed this friday, and I have a couple
> >of questions.  I have an option of a PCI or ISA card to be installed
> >and connected to the cable modem, and I am wondering which one is
> >better, and why.
> >
> >Also, I have heard something about the @home service installing
> >"spyware", and not to let them install it.  Is this true?  I won't be
> >there during the installation, so is there a way to uninstall/block
> >the software once it has been installed?  Will the service still work
> >just as good if the technician doesn't installt the software?
> >
> >Thanks in advance for your help!
> >Joe.
>