🚀 go-pugleaf

Same thing happened here, except my email message accumulated three
identical replies to my repeated questions before I gave up and camped
out in their phone system for a few hours.

It seems Cox's e-mail support consists entirely of an automatic reply
system!  Certainly no human brains are involved!

That said, do you really think a fortune 500 with an effective
monopoly wherever they run cable will care at all what you say to
whom?

On Thu, 07 Feb 2002 17:34:43 GMT, Sally
<sallyweltrop@(REMOVE)hotmail.com> wrote:

>I sent this to COX a few days ago:
>
>Your about as useful as "Tits on a bull!" This is about the fourth
>emailing I've sent you and  you've replied with no answers to my
>questions. All you lament is we are getting a bunch of emailings ....
>please forgive ... blah,blah,blah. Then you'll conclude with "If your
>technical issue has already been resolved, we thank you for
>your understanding and there is no need to respond to this email.  "
>
>in other words we don't care about your question. I am going to expose
>you in the cable newsgroup with a new thread in
>"comp.dcom.modems.cable" & "coxcablelv.talk"
>
>READ what the problem was down below and answer my question instead of
>passing the buck! it won't solve your CALLOUS attitude exposing but at
>least I will get personal satisifaction exposing you people as just
>taking our money and giving no thought to what we ask. What do you
>have for technical support? I bet this is right on their desktop :
>
>
>
>THEN I get this back from them!
>
>Dear Valued Cox Customer:Thank you for your inquiry.  Cox is committed
>to providing the best customer service possible.
>
>
>Unfortunately, due to the nature of your request we will need for you
>to
>speak with a Tier 2 phone support representative. This problem will=20
>require them to go over some diagnostics procedures and possible
>system=20
>configuration checks/changes with you to help determine the full
>extent=20
>of the issue. We are available 24 hours a day, 7 days a week, at=20
>1-800-234-3993. When you get a representative on the line at this
>number
>please ask to speak with a Tier 2 representative. We apologize for any
>inconvenience this may cause.
>Did you know that you can find answers to many of your Cox High Speed
>Internet questions by visiting the customer support site at,
>http://support.cox.net/custsup/index.shtml
>
>As usual they want to have you call them up when RIGHT NOW it's their
>problem with their crappy network.
>