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Article #88

Re: Dad's Back Up (Sort of...need help, please)

#88
From: Fernando L
Date: Sat, 15 Dec 2001 07:06
133 lines
6394 bytes
Bruce,
    	This may be grasping at straws - but - have you tried a different 
NIC? The reason I ask is that I have a neighbor that had very similar 
problems after the swap to ATTBI. After banging our heads against the wall 
for about a week, we thought: "Well, we've tried everything else...let's 
try a different NIC" and I'll be damned if his system didn't come right up.

    	If you've got an extra one laying around it may not be a bad idea - 
if nothing else you'll know his NIC is good.

    	Fernando

"Bruce G. Karnacki" <karnacki@invalid.com> wrote in
news:N4BS7.1164$Kg2.645701@rwcrnsc51: 

> 
> "Jay Sottolano" <sottola@attbi.com> wrote in message
> news:3C1AC6E6.77EE542E@attbi.com...
>> Bruce,
>>     I'll assume the obvious here in that you also power cycled the
>>     modem as well? 
> Yes.
> 
> I also wonder if there is a delay in registration, although you say you
>> are getting all the addresses, correct.
> Yes, it's now been 4 hours.
> 
> If you do a WINIPCFG /ALL from the
>> Start > Run menu, are you getting a full compliment of addresses
>> assigned to the adapter? 
> Yes.
> 
>>     I'd also try to ping and use the browser for some site, but use
>>     the IP address and see if you get there.  When I ping
>>     www.google.com, I get back an address of 216.239.37.101 
> pings to 198.133.219.25 (www.cisco.com), 64.58.76.177
> (www.yahoo.akadns.net) Time Out
> as do all IP pings
> 
>>     Try to get there first with the qualified name, and then the IP
>>     address. 
>> If the www attempt fails, and the IP works, you know you are on the
>> network, and the problem is DNS resolution, or getting to the DNS'. 
> Both fail.
> 
> In addition, a ping to his gateway, 12.246.96.1, (from his machine, of
> course) times out.  I can ping from here.  He's in Sacramento, I'm 130
> miles south in San Carlos, CA.
> 
> Thanks, Jay.  I belive you are the fellow who provided the attbi
> registration IPs.
> 
> Bruce
> 
> 
>>
>> Jay S.
>>
>> "Bruce G. Karnacki" wrote:
>>
>> > Fernando,
>> >
>> > When I say that the machine is set DHCP, I mean it is not set
>> > static, not that Use DHCP for WINS resolution is enabled.  All
>> > settings are as you suggest, below.
>> >
>> > Thanks for the reply,
>> > Bruce
>> >
>> > "Fernando L" <no.spam.for.me@hotmail.com> wrote in message
>> > news:Xns9177CB31E89A9fernlab@216.148.227.77... 
>> > > Bruce,
>> > >     If I remember the AT&T manual configuration instructions
>> > >     correctly, you are NOT to set DHCP. That is, in your TCP/IP
>> > >     Properties -> WINS 
>> > > Configuration tab - you should have "Disable WINS Resolution"
>> > > selected instead of "Use DHCP for WINS resolution". Unfortunately
>> > > I can't check this on my system because I am using a router which
>> > > changes things a bit. 
>> > >     Also, while you are in TCP/IP Properties make sure you have
>> > >     Disabled 
>> > > DNS, set it to Obtain an IP address automatically, and all
>> > > Gateways are blank. Once you have made all these changes, click
>> > > OK, then reboot (it will probably ask you to reboot - but reboot
>> > > whether it asks you to or not). This ought to work.
>> > >
>> > > "Bruce G. Karnacki" <karnacki@invalid.com> wrote in
>> > > news:DHwS7.25719$7y.326322@rwcrnsc54: 
>> > >
>> > > > Two nights ago, dad swapped out an RCA 205 for an RCA 235 modem.
>> > > >  We then tried to get to the ATTBI registration web page using
>> > > > any of six IP addresses provided by another member a few days
>> > > > ago.  None of the six worked.  Turns out Dad had partially
>> > > > installed AOL on Dec. 1, in an attempt to get back online, and
>> > > > his browser was set to use a dial-up connection. But, because he
>> > > > never completed the installation, the thing never got a
>> > > > dial-tone, which would have indicated (to me) to disable the
>> > > > dial-up connection. 
>> > > >
>> > > > We discovered it today when going through the network
>> > > > configuration properties.  He had a bunch of AOL network
>> > > > components installed.  We uninstalled them all, and disabled the
>> > > > dial-up setting in IE. 
>> > > >
>> > > > We were then able to go to 12.242.16.9 and enter the ATTBI
>> > > > registration page.  We entered all 16 digits of his subscriber
>> > > > id in the first box, and the last 9 digits of this same number
>> > > > in the second box.  We hit "Submit", and it said he was now
>> > > > subscribed. 
>> > > >
>> > > > We then tried to go to http://newuser.attbi.com to get to the
>> > > > new ATTBI settings/configurator.  (I'd do it myself manually,
>> > > > but at this point, it would be easier for Dad to just do it
>> > > > automatically.) 
>> > > >  But, no go. We get can't locate server.  We tried to go to some
>> > > > other sites, like www.netscape.com, but no go either.  Same
>> > > > error. 
>> > > >
>> > > > He's set DHCP, and all other properties look correct.
>> > > >
>> > > > I feel like we're 99% there.  Any ideas at this point?
>> > > >
>> > > > Thanks again,
>> > > > Bruce
>> > > >
>> > > >
>> > > >
>> > > >
>> > >
>>
> 
> 
> 
Technical Details
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Newsgroups: comp.dcom.modems.cable,ba.internet
Subject: Re: Dad's Back Up (Sort of...need help, please)
From: Fernando L <no.spam.for.me@hotmail.com>
References: <DHwS7.25719$7y.326322@rwcrnsc54> <Xns9177CB31E89A9fernlab@216.148.227.77> <uDyS7.55271$Yy.654769@rwcrnsc53> <3C1AC6E6.77EE542E@attbi.com> <N4BS7.1164$Kg2.645701@rwcrnsc51>
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Organization: AT&T Broadband
Date: Sat, 15 Dec 2001 07:06:35 GMT