🚀 go-pugleaf

I kind of figured they blew me off : she said something about an
incompatibility with the DCM235 MAC addressing. Fishy eh? But I had to wait
almost 2 hours in the queue so I'm not the only one.

This business of bootstrapping with no IP, no Gateway, no DNS is a mystery
to me. Why don't they make their configurator available for regular
download? Rather than trying to get the configurator through their proxy
maybe you can tell me what the DNS addresses are in the Bay Area. And did
you have to change your host Identification and Workgroup to ATTBI?

"Rudeboyz" <danskail@netscape.net> wrote in message
news:3nZP7.6448$wL4.7538@rwcrnsc51...
> weird, i have a dcm235 and i am ok online
> "H Satake" <satakeh@acm.org> wrote in message
> news:tZYP7.174$kN.66901110@newssvr14.news.prodigy.com...
> | Oh tales of woe. I switched over to AT&T 4 days before the ATHome
breakup.
> | Worked wonderfully for 4 days: much better than SBC DSL. But I've been
> down
> | since Saturday morning. After many hours calling their tech support
number
> I
> | finally got an answer that made sense last night. The new RCA DCM235
modem
> | that they installed a week before happens to be one of the "few" cable
> | modems that are not compatible with the new ATTBI network. Lucky me. So
I
> | have to wait until Friday December 14 for them to switch out my modem.
Why
> | don't they tell all the users with incompatible modems that they need to
> | pull a ticket. I feel like we're back to the Stalinist days of the AT&T
> | monopoly. Call that 877 tech support number and see if your RCA modem is
> one
> | of the few and schedule a swap out.
> |
> | "Bruce G. Karnacki" <karnacki@invalid.com> wrote in message
> | news:ciXP7.8188$Yy.279876@rwcrnsc53...
> | > I have no answer to your problem, but my dad's RCA 205 has the same
> | problem.
> | > And attbi is of no help.
> | >
> | > Bruce Karnacki
> | >
> | > "Robin Burns" <r_f_burns@hotmail.com> wrote in message
> | > news:273f0b75.0112061052.795ad1e0@posting.google.com...
> | > > "Warren H." <wholzem@hotmail.com> wrote in message
> | > news:<ScyP7.224$w85.15314@rwcrnsc54>...
> | > > > If the cable light is out, you have no RF signal.
> | > >
> | > > I'm sure I have a solid RF signal at the cable modem. I swapped the
> | > > modem for a TV and get a good, clear signal on all channels. I even
> | > > plugged my digital cable receiver into the line at the cable modem
> | > > connector and I get a good signal there. Digital cable doesn't work
at
> | > > all if there's any problem on the cable, but that's not the case
here.
> | > >
> | > > My cable installation is somewhat unusual, however. When I first had
> | > > @Home installed by TCI almost 4 years ago, they couldn't get enough
> | > > signal strength at the cable modem. They replaced the coax run to
the
> | > > neighborhood junction box, but said the line was too long for a good
> | > > signal. They eventually put in a two-way amplifier in the cable line
> | > > where it enters the house and the original Motorola (non-DOCSIS)
modem
> | > > I had then synced with the network and worked fine for 2 years.
> | > >
> | > > Last year @Home switched to DOCSIS modems and an AT&T tech came out
> | > > and replaced the Motorola modem with an RCA DCM205 modem. He had
> | > > problems getting it to sync with the system and found that the
signal
> | > > strength was *too high* at the modem. He put a 9dB attenuator
in-line
> | > > with the cable modem and then everything came up fine. This setup
> | > > worked solidly for 1-1/2 years until @Home pulled the plug last
> | > > Saturday.
> | > >
> | > > When ATTBI restored service on Tuesday, my modem had problems
> | > > connecting, as described in my original post. I changed nothing on
my
> | > > end. Cable TV still worked fine, including digital cable, which is
> | > > very sensitive to problems on the line. I tried removing the 9dB
> | > > attenuator from the line--no go. I tried substituting a 6dB
> | > > attenuator--no go. I tried unplugging power to the amplifier in the
> | > > garage--no go (doing this had a negative effect on digital cable
> | > > TV--it stopped working entirely). Nothing I tried worked, so I put
> | > > everything back the way it had been.
> | > >
> | > > Up until last night, the modem would at least initialize and I'd see
> | > > the activity light flicker, even though I couldn't connect to the
> | > > network (cable light not lit). The ATTBI support techs claim they
> | > > could "see" my modem on the network and that the provisioning
appeared
> | > > to be ok. Last night, I noticed that the modem was constantly
running
> | > > through its initialization sequence (lights one-by-one blinking in
> | > > sequence until all were blinking). It never got out of this mode,
and
> | > > was still doing it this morning. Digital cable is fine as is analog
TV
> | > > when I plug the cable modem connection into the TV system.
> | > >
> | > > This is getting very frustrating and ATTBI "customer support" has a
> | > > different non-answer depending on who I talk too.
> | > >
> | > > Anyone know if the AT&T field techs who service AT&T's cable
Internet
> | > > are the same as the ones who service cable TV? If they are, perhaps
I
> | > > can get a tech out to my house faster on the pretext that my cable
TV
> | > > service is down.
> | >
> | >
> |
> |
>
>