🚀 go-pugleaf

robin, I'm having the same problem.  i believe the video tech won't
touch internet trouble.  i'll let you know if i get anywhere.  i miss
my broadband!

r_f_burns@hotmail.com (Robin Burns) wrote in message news:<273f0b75.0112061052.795ad1e0@posting.google.com>...
> "Warren H." <wholzem@hotmail.com> wrote in message news:<ScyP7.224$w85.15314@rwcrnsc54>...
> > If the cable light is out, you have no RF signal.
> 
> I'm sure I have a solid RF signal at the cable modem. I swapped the
> modem for a TV and get a good, clear signal on all channels. I even
> plugged my digital cable receiver into the line at the cable modem
> connector and I get a good signal there. Digital cable doesn't work at
> all if there's any problem on the cable, but that's not the case here.
> 
> My cable installation is somewhat unusual, however. When I first had
> @Home installed by TCI almost 4 years ago, they couldn't get enough
> signal strength at the cable modem. They replaced the coax run to the
> neighborhood junction box, but said the line was too long for a good
> signal. They eventually put in a two-way amplifier in the cable line
> where it enters the house and the original Motorola (non-DOCSIS) modem
> I had then synced with the network and worked fine for 2 years.
> 
> Last year @Home switched to DOCSIS modems and an AT&T tech came out
> and replaced the Motorola modem with an RCA DCM205 modem. He had
> problems getting it to sync with the system and found that the signal
> strength was *too high* at the modem. He put a 9dB attenuator in-line
> with the cable modem and then everything came up fine. This setup
> worked solidly for 1-1/2 years until @Home pulled the plug last
> Saturday.
> 
> When ATTBI restored service on Tuesday, my modem had problems
> connecting, as described in my original post. I changed nothing on my
> end. Cable TV still worked fine, including digital cable, which is
> very sensitive to problems on the line. I tried removing the 9dB
> attenuator from the line--no go. I tried substituting a 6dB
> attenuator--no go. I tried unplugging power to the amplifier in the
> garage--no go (doing this had a negative effect on digital cable
> TV--it stopped working entirely). Nothing I tried worked, so I put
> everything back the way it had been.
> 
> Up until last night, the modem would at least initialize and I'd see
> the activity light flicker, even though I couldn't connect to the
> network (cable light not lit). The ATTBI support techs claim they
> could "see" my modem on the network and that the provisioning appeared
> to be ok. Last night, I noticed that the modem was constantly running
> through its initialization sequence (lights one-by-one blinking in
> sequence until all were blinking). It never got out of this mode, and
> was still doing it this morning. Digital cable is fine as is analog TV
> when I plug the cable modem connection into the TV system.
> 
> This is getting very frustrating and ATTBI "customer support" has a
> different non-answer depending on who I talk too.
> 
> Anyone know if the AT&T field techs who service AT&T's cable Internet
> are the same as the ones who service cable TV? If they are, perhaps I
> can get a tech out to my house faster on the pretext that my cable TV
> service is down.