🚀 go-pugleaf

 Flame on (steam and smoke)
 
 I forgot how to tftp my router config file to the router (you know, config?).
 So I looked in the manual, and couldn't figure it out from there (no surprise
 with those cisco manuals, eh?).  So I called cisco with what I thought was a
 real simple question.
 
 Then I got connected to Karen at cisco.  She asked me for my serial number.  I
 don't know it.  She told me it is on the back of the router.  So, like I sit
 close to the router, right?  I told her my name and company and asked her to
 look it up.  She said she doesn't have that capability!  This from a technology
 company!  I told her what I needed then made a snide remark about the router
 company that "claims" to desire to provide the best service in the business
 can't even figure out my serial or answer a stupid question!  I told her I've
 only had the router since November, so I'm still under warranty.
 
 So then she starts to get rather snotty with me.
 
 Tell me, is this any way for a company that wants to provide excellent service
 to act?  Mind you, mine was, indeed, a stupid question on how to do a simple
 thing.  I told her I was still under warranty, but that didn't matter.  She
 told me she can't know that is true.  Give me a break!
 
 Flame off
 
 Well, I feel better, anyway...
 Alright, so maybe the snide remark was uncalled for, but I was getting a bit
 steamed that a technology company can't even look up a customer by customer
 name!
 
 -- 
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    Don Roberts                   Internet:  don@beckman.com
    Beckman Instruments, Inc.     Yellnet:   714/961-3029
    2500 Harbor Bl. Mailstop X-12 FAX:       714/961-3351
    Fullerton, CA  92634          Disclaimer:  Always
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