🚀 go-pugleaf

Tom Stephens writes:

==>
==>I could be mistaken, but I thought I read a while ago that cs@cisco.com was going away and was becoming tac@cisco.com.  Last week I sent mail to tac@cisco.com and received no response.  I then deceided to call the 800 # and was put in contact with someone who solved my problem.  The question is...  is tac@cisco.com a valid address to send problems too?  If not what is?  I can dig up the mail I sent if anyone from cisco wants me to.  
==>
==>Just thought you should know.
==>
==>PS.  I sent the mail out at 0901 on 01/13/93 and still have received no bounce or reply.  Maybe the date had something to do with it.  ;-)
==>

Thanks for the info Tom.  You are correct that tac@cisco.com is now the
proper channel for opening up cases with cisco Customer Engineering.  This is
the only e-mail address that we guarantee (with a reasonable degree of 
certainty) will get a case opened up and responded to within one hour of the
e-mail being received at cisco (although cs COULD POSSIBLY get a case opened).

Your e-mail has been passed on to several individuals in the appropriate
departments to see if they can ascertain the reason your mail was not responded
to.  They can also check through the mail archives to see if your mail did
arrive at cisco.

Thanks for the input!!!

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+      ||        ||       +                       + Bruce Pinsky              +
+      ||        ||       + Cisco Systems, Inc.   + Customer Engineer         +
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+   Cisco Systems Inc.    +                       + E-mail: bpinsky@cisco.com +
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