🚀 go-pugleaf

> > 
> > Just a reminder that the cisco@spot.colorado.edu mailing list (and the
> > associated comp.dcom.sys.cisco Newsgroup) are user mailing lists that are
> > NOT directly associated with cisco.  While the recent <text deleted>
> > discussions are entirely appropriate, issues like
> > "my router crashed and gave me this stack trace" would probably elicit
> > better results if reported directly to cisco customer engineering, either
> > by email (to customer-service@cisco.com), by phone, or by CIO.
> > 
> > Bill Westfield
> > cisco Systems.
> > 
> Bill,
> 
> I'm sure this is true but the info is very helpful for us other users to know 
> about.  Maybe people could send the problem to Cisco AND here?
> 
> 			
> 			Brian Smith
> 			Honeywell CFSG
> 

The determining factors as to where to send something are whether or
not you want a guaranteed Cisco response, and, what is the intended
audience.  

If you want an answer from Cisco the only ways to get a guaranteed
response from Cisco is to call 800-553-2447 (24HR), or email sent
to tac@cisco.com.

If you want to discuss the issue with other Cisco-literate folks 
both inside and outside Cisco, post it to Cisco@spot.colorado.edu
or comp.dcom.sys.cisco.

If you want both a guaranteed Cisco response and discussion with 
other Cisco users, send it both places.


Larry Bowden					       
Cisco Systems					       TAC    1.800.553.2447
Customer Engineering				       fax:   1.415.903.8787
1525 O'Brien Drive				       Voice: 1.415.903.7567
Menlo Park, CA 94025				       email: lbowden@cisco.com