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Article #2053

The Responsible CIO

#2053
From: James McGovern
Date: Sat, 05 Apr 2003 12:15
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The vast majority of CIOs have been wreckless in their thinking about
outsourcing. The notion of sending work primarily to India is minimally
irresponsible. CIOs have the fiduciary duty to protect the integrity of
their systems and the health and welfare of existing employees.

The responsible CIOs have taken steps that address the India movement. For
example, the CIO of Phoenix Life took the initiative to build their own
outsourcing facility in Bangalore India instead of giving it over to a third
party. They did not underestimate the need for "employees" to do work
instead of third parties.

Other CIOs that have adapted Agile approaches realize that people
interaction is more important than processes and tools. They figured out
that outsourcing to locations where interaction with existing staff is
easier makes the most sense. The really smart CIOs have looked at smaller
countries in the same time zone as their employees. For example, there are
outsourcing companies in Barbados and Trinidad.

The Agile CIO also understands that his/her own employees need to
periodically travel in order to form a viable partnership. Choosing
countries that have direct flights from major airports such as JFK, Miami,
etc are responsible. Likewise choosing countries where culture is similar to
US/UK is also responsible.

Ignoring the fact that the world is changing where terrorist activities are
prevalent, choosing countries where this will not jeopardize the business is
vital. Imagine how many strategies are at risk if Pakistan decides to fight
India. One could academically argue that maybe Trinidad would fight Barbados
but this would be silly.

CIOs simply need to be more responsible...
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From: "James McGovern" <james.mcgovern@agilemanifesto.com>
Newsgroups: comp.dcom.sys.cisco,comp.lang.java.programmer,cz.sci.management.knowledge,soc.culture.caribbean,soc.culture.india
Subject: The Responsible CIO
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