🚀 go-pugleaf

In response to post:
From: J045820@LMSC5.IS.LMSC.LOCKHEED.COM
Subject: Cisco Information

> I need information on Cisco Routers. Is it possible to FTP information
> on this subject. We are attempting to do research on the units before
> they arrive on site. Any assistance would be greatly appreciated!!!
>                                  Billy Smith LMSC Co.

Billy:

Cisco does not maintain an on-line ftp server of product information,
per se. If you need the latest product literature, please call Cisco
Customer Service, and we'll be glad to mail you whatever you need.

What we do have available on-line is a new service called CIO, or Customer
Information On-Line. CIO provides users direct access to information such as
known bugs, software release information, technical tips, and general
information on Cisco customer services. CIO is available to customers covered
under Smartnet or other Cisco service agreements, as well as CA Partners and
distributors of our products. If you fall into one of these categories, please
contact Cisco Customer Service to request access to CIO.

(I believe Lockheed has a few Smartnet contracts; check to see if your
location is covered under one of them).

I'll pass on your request to our Information Services group. It may be
possible to get product literature added as a new CIO service, or
establish a seperate ftp server for this purpose.

To contact Cisco Customer Service for product literature or to request CIO
access, please call us at 800-553-NETS (800-553-6387), or send e-mail to
"cs@cisco.com".

If you'd like to discuss either issue with me directly, please feel free to
contact me by fax, phone or e-mail (see below).

At your service!

-Peter Corless.
 Cisco Customer Service
 US Federal Region Representative
 --------------------------------
 e-mail: pcorless@cisco.com
 phone:  (415) 903-8723
 fax:    (415) 903-8080