🚀 go-pugleaf

Dear Bill,

With regards to the TR-3-RESETFAIL error message, we have identified
and fixed this bug approximately three months ago. I am very sorry
that you have not been notified acordingly. In the future, please
use our escalation procedure should one of our engineers fails to
respond to your reported trouble ticket in a timely manner. I have
left you my direct number on your voice mail. Please call me as soon
as possible so that we can resolve this issue immediately.

If I can be of any further service, please do not hesitate to call
me.

Yours Sincerely

Omar Barzanji
Customer Engineering



>The problem (see attached) may be related to the level of
>Token-ring microcode you are running. I have a case opened
>with cisco dating back to February, case number 15766. They
>have not come up with a resolution yet. When I tried to
>upgrade from SBEMON 2.0(112) to 3.0(1) I had trouble on
>the 4Mb rings that were highly utilized to the point where
>the cisco would crash on a bus error. Prior to the crash I
>received reset failed messages for the interface. I am
>currently running my 16Mb rings on the 3.0 code and my
>4Mb rings on the 2.0 code. I just hope the problem doesnt
>surface on the 16Mb ring when my users are able to push
>it to 90+ %.

>Bill Rippon         Phone: 914-784-7479
>IBM Watson Research Center     Email: bjripp@watson.ibm.com

------- Forwarded Message

Date:    Mon, 31 Aug 92 20:11:08 +0700
From:    Peter Hakanson <peter@cyklop.volvo.se>
To:      cisco@spot.colorado.edu
Subject: TR-3-RESETFAIL: Unit 0, reset failed, error code 00007F32.

since you guys out there so rapidly answers my questions,
we have an acute problem with an AGS+ and t/r 16 Mbit board.
(AGS+ 8.3(3), CSC-R16 in 4Mbit mode, 5 4E4T boards in box)

After power on we get :
%TR-3-RESETFAIL: Unit 0, reset failed, error code 00007F32.
- -Traceback= 97F98 97D0E 970B6 96FD2 9C5FC 12766 37F8 1D1E

and the manual states : 'if message recurs, contacr Cisco Systems.'

I did this, now i've waited the hour they said and noone has called me yet.

Does anyone out there knows what to do ?
- --
Peter Hakanson  VolvoData Dep 2230 phone +46 31 66 74 27

------- End of Forwarded Message