🚀 go-pugleaf

I was recently looking at the Bell Atlantic website and noticed
that "Voice Dialing" was included in the BIG DEAL package that
is offered by Bell Atlantic. Here is what the site advertises
for Maryland customers:
----------------------->
Big Deal Services
Big Deal services include: Caller ID with name
(required), Three Way Calling, Call Forwarding, Ultra
Forward �, Call Waiting, Speed Dialing, *69, Repeat
Dialing, Distinctive Ring, Voice DialingSM, Fixed Call
Forwarding, Call Block, and Intercom Extra�. 
Pricing and Ordering:
Big Deal is $17.99 per month.
------------------------------>
You can view the site yourself at:

http://www.bellatlantic.com/foryourhome/MD/Products/BDX-01/index.html 

So I decided to call my Bell Atlantic business office and have
the Voice Dialing service added to my line -- since I was 
obviously (already) paying for it. The customer service rep
then told me the Voice Dialing is $3.75 a month and NOT included
in the Big Deal package. So I called *another* Bell Atlantic
rep and was told the same thing -- NO FREE VOICE DIALING! But
this supervisor had her manager view the site and promised to have
it corrected. I also sent the customer service email a message
and told them about the mistake. 
Their address is: mailto:md-dc-de.asc@verizon.com 

I then received the following reply:
 
Dear Sir:
Thanks for your e-mail inquiry and please accept our sincere
apology for the website error.  It is our policy to provide
customer service that is head and shoulders above our
contemporaries.  Thanks for the feedback.

C. Pinnix
MD-DC ASC (7/27/00)
==========================

So, is that it? Does Bell Atlantic plan on correcting the error?
It's now 7-31-00 and the mistake has NOT been corrected. I
wonder if this is a "gross mistake" or simply a way to attract
customers to call customer service to sell the Voice Dialing
for an additional $3.75 per month?

Maybe you should write them at: mailto:md-dc-de.asc@verizon.com
and ask if they plan on correcting their mistake? I'd like to know
what they have to say. BTW, Bell Atlantic is now VERIZON. 

Life used to be so simple.....

-- 
(ken)

http://www.MillenniumAdventures.com


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