Photoshop CS intermittent tool fails, cured by exit+restart!

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2 total messages Started by James Martin Sun, 16 May 2004 09:34

#240

Author: James Martin
Date: Sun, 16 May 2004 09:34

20 lines
1772 bytes

I'm working at a customer site on their PC's and having a very odd
problem with Photoshop CS.

Regularly when I start up Photoshop and begin cleaning up pictures the
heal and clone tools fail to apply.  I get no errors, in the history
window it thinks the tool has been applied but the image in the window
hasn't changed.  I've not tried other tools but I can add text
captions onto the image with no problem.

I asked their tech' support and they said just exit without saving and
restart Photoshop and it would be OK.  I was pretty dubious about this
but it does work although some times it takes a lot of restarts!

I cant think what could be causing this problem but it can be very
frustrating!  I know its not the images I'm editing as after
restarting the tools do work.

Thanks

James

Re: Photoshop CS intermittent tool fails, cured by exit+restart!

#239

Author: edjh
Date: Sun, 16 May 2004 14:57

28 lines
2498 bytes

James Martin wrote:
> I'm working at a customer site on their PC's and having a very odd
> problem with Photoshop CS.
> 
> Regularly when I start up Photoshop and begin cleaning up pictures the
> heal and clone tools fail to apply.  I get no errors, in the history
> window it thinks the tool has been applied but the image in the window
> hasn't changed.  I've not tried other tools but I can add text
> captions onto the image with no problem.
> 
> I asked their tech' support and they said just exit without saving and
> restart Photoshop and it would be OK.  I was pretty dubious about this
> but it does work although some times it takes a lot of restarts!
> 
> I cant think what could be causing this problem but it can be very
> frustrating!  I know its not the images I'm editing as after
> restarting the tools do work.
> 
> Thanks
> 
> James
Have you tried resetting/trashing prefs?

-- 
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