🚀 go-pugleaf

I am a graduate student an The American University and also work at The Federal
National Mortgage Association (Fannie Mae) in Washington, D.C.  I am presenting
a paper on TQM next February at the University of Miami (Quality and Productivi
ty Conference).  Fannie Mae, like most other large corporations, is committed t
o the quality movement.  Currently, this movement is in a very embryonic stage.
Top-management leadership and support does not currently exist but a few TQM ch
ampions have emerged.  The corporate culture is characterized as being Manageme
nt by Objective (MBO) and only a few steps have been taken toward TQM because "
corporate pain" has not ocurred - the corporation experienced profits of 4.6 bi
llion last quarter ('92).  My premise is that management paradigms must shift a
nd in order to stay on top, Fannie Mae must commit itself to the quality moveme
nt before this "pain" does occur.
     The corporation is also forming a large number of work groups.  These grou
ps must collaborate on a wide array of subjects related to the mortgage and fin
ancial industries.  TQM stresses the need for "employee empowerment" and "teamw
ork," but it is very difficult to find literature on how to include technology
in team-oriented processes.  Has anyone implemented a quality movement that enc
ompasses technology and Groupware in a team-oriented processes?  Has anyone com
e accross literature or studies on this subject matter?  Anyone with informatio
n, please respond.  Anyone attending the U. of Miami conference (also intereste
d in the Groupware concept and its relationship to TQM) please reply.