Article View: comp.groupware
Article #427Re: Using news for internal communications
From: Ittai Hershman
Date: Sat, 12 Jan 1991 16:50
Date: Sat, 12 Jan 1991 16:50
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1907 bytes
The down side is that the discussions tend to get convoluted as people
take things out of context or zoom in on the trivialities while
ignoring the heart of the matter. I think this problem could be
mitigated with some sort of moderator.
The same thing can occur in traditional meetings. It is usually kept
in check by either a manager or an unofficial leader without resorting
to heavy-handed techniques such as "moderation". One of the problems
with the e-mail/news medium is that this function must be more
explicit than in traditional meetings where there are many
out-of-bandwidth cues from leaders. This is covered in some of the
published CSCW literature.
Overall, my experience with using notes for technical discussions is
that it is almost as good as (sometimes better than) talking face to
face. The medium allows complex issues to be discussed in detail
without loss of information since each participant must be able to
write down their thoughts. It also serves as an "electronic trail"
which enables one to decipher the reasoning behind the conclusions.
I would add that (IMO) the biggest advantage of using e-mail/news is
its asynchronous nature. While all the colab type CSCW tools which
augment synchronous meetings are all very interesting, I think they
miss out on the greatest by-products of information technology: the
ability to have relatively rich asynchronous communications while not
losing time sensitivity.
-Ittai
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Path: arc1-ca.pugleaf.net!utzoo!attcan!uunet!cs.utexas.edu!yale!cmcl2!shemesh!ittai From: ittai@shemesh.GBA.NYU.EDU (Ittai Hershman) Newsgroups: comp.groupware Subject: Re: Using news for internal communications Message-ID: <8599@shemesh.GBA.NYU.EDU> Date: 12 Jan 91 16:50:45 GMT References: <20665@crg5.UUCP> <102350001@hpcuhc.cup.hp.com> Organization: NYU Stern School of Business Lines: 29