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3.    T U T O R I A L S
      November 1, 1992
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CSCW'92 -- Sharing Perspectives

ACM 1992 Conference on Computer Supported Cooperative Work
October 31 - November 4, 1992
Toronto, Canada

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A D V A N C E     P R O G R A M
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The electronic version of the CSCW'92 Advance Program 
consists of 
five messages:
     1.  General information
     2.  Workshops
     3.  Tutorials
     4.  Plenaries, papers, and panels
     5.  Demonstrations and videos

Please distribute the Advance Program messages to your 
colleagues.  



As we learn more about CSCW, education and professional 
development can help leverage our knowledge and experience. 
CSCWÕ92 tutorials will cover some of the most important 
topics in CSCW today in formats designed for managers, 
practitioners, educators and researchers.

FULL-DAY TUTORIAL
9:00 - 5:30

1.  CSCW AND GROUPWARE: OVERVIEW OF BEHAVIOURAL ISSUES 
AND SURVEY OF SYSTEMS
Jonathan Grudin--University of California at Irvine
Steven Poltrock--Boeing Computer Services

Objective: To survey the definition and scope of the field; 
the current state of research and development in several 
application areas; design and evaluation issues, including 
problems and promising approaches for addressing them.

Content: How do we ensure that changes in communication and 
coordination enhance productivity and job satisfaction? 
Specific challenges that have led to groupware failures and 
research and development approaches that address them will be 
described. Application areas are illustrated through 
descriptions and videotapes of existing prototype and 
commercial systems.

Who should attend: This introductory course is designed for 
developers, researchers and managers interested in designing, 
developing or evaluating software intended to support work 
groups. 

Instructors: Steven Poltrock is an AI Specialist at BoeingÕs 
Advanced Technology Center, where he leads a project 
supporting collaborative engineering. Jonathan Grudin has 
worked as developer, researcher, and consultant before 
joining the Information and Computer Science Department at UC 
Irvine. 


MORNING TUTORIALS
9:00 - 12:30

2.  COMPUTER-SUPPORTED MEETING ROOMS
Lisa Neal--EDS Center for Advanced Research

Objective: To present an overview of the state of the art of 
computer-supported meeting rooms.

Content: Computer-supported meeting rooms are an increasingly 
important focus of CSCW. The number of rooms is increasing as 
companies seek ways to make meetings more efficient and 
effective. Existing rooms will be surveyed including hardware 
platforms and software tools, how rooms have been used, and 
their benefits and disadvantages. Both research and marketing 
results will be covered.

Who should attend: This introductory tutorial is designed for 
research managers thinking of working in the area of meeting 
support software or systems developers and user interface 
designers faced with building a computer-supported meeting 
room.

Instructor: Lisa Neal is a Senior Research Engineer at the 
EDS Center for Advanced Research, where she works on a multi-
user strategic planning system. She has a Ph.D. in Computer 
Science from Harvard University.


3.  BUILDING CSCW INTERFACES
Alan Wexelblat--Bull Information Systems

Objective: To give engineers/designers confidence and 
understanding to actually go out and implement CSCW systems 
and to give decision-makers trade-offs and decision criteria 
for making better decisions involving CSCW systems.

Content: The course will cover the issues that are raised by, 
and trade-offs involved in, building a system when more than 
one user will be involved. These include representing 
multiple peopleÕs work (for example, by multiple cursors), 
implementing additional communications channels, and so on. 
An overview of example existing systems will be given, with 
demonstrations and videotapes highlighting important 
interface issues in each system. Detailed examples showing 
the different challenges posed by graphics and text will also 
be given, including distribution of source code for two 
simple CSCW systems so that students can see down to the code 
level the effects of design and construction decisions on the 
final system.

Who should attend: This intermediate to advanced course is 
intended for those who will be building systems or who will 
be responsible for evaluating and selecting among systems 
built by others. Students should have a grounding in the 
basics of CSCW and user-interface design and be familiar with 
programming in a windowing environment (X, NeWS, etc.).

Instructor: Alan Wexelblat is an engineer involved in the 
design and construction of user interfaces. 


4.  ETHNOGRAPHY AND SYSTEMS DEVELOPMENT: BOUNDING THE 
INTERSECTIONS
David Randall--Lancaster University
Richard Bentley--Lancaster University

Objective: To develop an appreciation for the need to analyze 
the social setting in which work takes place when deriving 
requirements for co-operative systems. Participants will 
learn the relevance of ethnographic analysis for capturing 
social complexity and its relationship to other social 
investigation methods. 

Content: Part I will concentrate on the need for social 
analysis in CSCW systems development and the relevance of 
ethnography. Part II will address specific problems in 
integrating ethnography with requirements formulation and 
show how some of these can be eased when an interactive model 
of development is applied. Part III will be a practical 
session and discussion which will examine the ways in which 
the nature of a task is changed using different interfaces. 
Problems with using ethnographic analysis for requirements 
formulation will be demonstrated and exemplified from the 
tutor's own research.

Who should attend: The tutorial is aimed at those interested 
in the development of cooperative systems, who may or may not 
originate from a sociological or computing background. No 
previous knowledge of ethnography is required, and only a 
rudimentary knowledge of basic software development issues 
will be assumed. 

Instructors: David Randall and Richard Bentley are 
researchers in CSCW at Lancaster University, UK. They are 
currently working on a project investigating electronic 
information display in the domain of UK Air Traffic Control. 


AFTERNOON TUTORIALS
2:00 - 5:30


5.  MIME: ENHANCED INTERNET MAIL STANDARD AS AN 
APPLICATION BASE FOR CSCW
Nathaniel S. Borenstein--Bellcore

Objective: To present a technical overview of MIME 
(Multipurpose Internet Mail Extensions), the new proposed 
standard format for Internet mail messages which has the 
potential to vastly extend the functionality of electronic 
mail and its usefulness for CSCW applications. By the end of 
the tutorial, attendees will have a clear idea of what MIME 
can be used for and enough technical information to begin 
designing MIME-based applications almost immediately.

Content: The tutorial will cover the philosophy behind MIME, 
the basic structure of email data in MIME format, the 
specific data types that are predefined by MIME, and the 
mechanisms and procedures for extending MIME to include new 
types of data. All of this will be made concrete through the 
presentation of numerous examples of MIME messages and MIME-
compliant mail-readers in operation.

Who should attend: CSCW researchers and developers. No 
programming or other specific technical knowledge is assumed, 
but a basic understanding of how Internet email works will be 
helpful.

Instructor: Nathaniel S. Borenstein has been a researcher in 
the area of electronic messaging and CSCW for ten years. He 
is one of the primary authors of the Andrew Message system. 
He is the author of the recent book, Programming As If People 
Mattered, and is one of the primary authors of the MIME 
standard.


6.  THE ROLE OF HYPERMEDIA FOR CSCW APPLICATIONS
Norbert A. Streitz--GMD-IPSI

Objective: To provide an understanding of the innovative 
potential of hypertext and hypermedia for CSCW applications. 
The tutorial will cover the concepts of hypertext/hypermedia, 
a range of selected hyperdocuments and hypermedia systems 
supporting cooperation, and how to evaluate the opportunities 
offered by hypermedia in CSCW situations.

Content: The tutorial will address the following issues: the 
necessity of non-linearity for coordination and 
collaboration, implications of multi-person authoring results 
for the usefulness of hypertext, the relationship between 
hypertext as a communication medium and other multi-media, 
and the usefulness of hypermedia for asynchronous interaction 
and real-time work.

Who should attend: This tutorial is aimed at computer 
scientists, psychologists, managers, technical writers and 
software developers with a basic understanding of interactive 
systems.Instructor: Norbert A. Streitz is the Vice Director 
of the Integrated Publication and Information Systems 
Institute of the National Research Center for Computer 
Science and Information Technology of the Federal Government 
of Germany. 


7.  NETWORKS FOR COLLABORATION
Robert Fish and Robert Kraut--Bellcore

Objective: To provide a grounding in the fundamentals of 
video/audio conferencing and current trends. 

Content: Station equipment, networks, networking options, 
compression technology, and multipoint systems will be 
surveyed. The tutorial will address use and usability issues 
such as formal and informal communication, visual and audio 
quality, privacy, and integration with shared computer tools 
as well as the benefits and pitfalls of using these systems. 
In addition, a survey of both turnkey technology (so you know 
whatÕs out there now) and research technology (so you know 
whatÕs coming) is provided.

Who should attend: Conference attendees who want an 
introduction to video/audio communication systems.

Instructors: The instructors have worked for the last several 
years on a number of projects involving the creation of 
useful video/audio networks for collaborative use. These 
projects have included the VideoWindow large-screen 
telepresence system and the CRUISER(tm) desktop 
teleconferencing system.


8.  STRATEGIES FOR ENCOURAGING ADOPTION OF GROUP 
TECHNOLOGIES
Susan E. Rudman--US West
Ellen Francik--Pacific Bell

Objective: To provide detailed practical advice for 
introducing innovative communication systems into 
organizations. 

Content: The tutorial covers: (1) challenges in design and 
adoption; (2) resulting interdependence between development, 
human factors, marketing, sales support, and customer groups; 
(3) strategies for accurate, productive placement of systems; 
(4) interviewing techniques that can be used during product 
design, early testing, and implementation in customer sites; 
(5) use of interview data for market redefinition and system 
redesign. We use historical examples and case studies to 
illustrate the early problems of currently successful 
products as well as adoption problems faced by todayÕs 
groupware systems. 

In depth case studies of the introduction of voice mail in 
the early eighties and the introduction of the Freestyle 
multi-media electronic mail system will be used to illustrate 
the issues. Students will be asked to evaluate a case study 
for the introduction of desktop video conferencing and are 
encouraged to bring their own case studies for discussion.

Who should attend: Experienced human factors specialists, 
especially those designing communication systems or doing 
field interviews. Software developers interested in 
"external" factors affecting the success of innovative 
communication products. Also, managers who coordinate 
software development, marketing, or product support; or those 
who manage the introduction of new systems into their 
organizations.

Instructors: Susan E. Rudman is responsible for designing 
user interfaces for multi-media applications at US West. 
Formerly she managed field research for the planning and 
evaluation of new technologies used for communication and of 
database applications at Wang Laboratories. 

Ellen Francik is in Pacific BellÕs Human Factors Engineering 
Laboratory and works on the design of group support systems 
and messaging products. Previously she contributed to the 
design, evaluation, and field support of a novel groupware 
product at Wang Laboratories. 



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C O N F E R E N C E     I N F O R M A T I O N

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For any questions you may have regarding CSCW '92, or to 
obtain a copy of the Advance Program, contact:

CSCW '92 
Computer Systems Research Institute
Room 398 Pratt Building     
6 King's College Road     
Toronto, Ontario, Canada  M5S 1A1
Phone      (416) 978-5184
Fax:       (416) 978-0458
Email:     cscw92@dgp.toronto.edu