🚀 go-pugleaf

On the 28 June 1996, I called 168 Club to see if 168 Club
credited my
account. 168 Club informed that they did, but not for the full
amount. I
inquired as to why 168 Club did not apply the full amount. 168
Club
directed me to their RMA Department where they told me they had
to charge
a restocking fee. I asked why they charged a restocking fee on
defective
equipment returns. 168 Club�s RMA Department replied that the
charge
incurred due to the fact that the item returned was over 14 days
after the
item shipped. I explained the troubles I had trying to get the
computer
working and the fact that the driver disk for the soundcard was
corrupt. I
talked to Tech Support about the troubles. They helped me to get
the
motherboard working and said they would send out a new driver
disk. I
never received it however and decided to return the Soundcard for
refund.
All this took apx. 2 weeks. I feel that the delay was in no way
was my
fault and was the fault of 168 Club.  I feel it is out of line to
charge
the restocking fee and I should get full credit applied to my
account. 

After explaining all this to the RMA department, they were
unwilling to
work with me on this matter. They informed me it was 168 Clubs
strict
policy to charge a restocking fee on items over 14 days.


In September of 1995, I purchased one of 168 Club�s VLB
Motherboards. It
worked OK up until a couple of months ago. I called Tech Support
and they
said to return it. After over a week, I still did not hear from
168 Club.
I called to inquire about the board. He said they had just
received it and
would call me back when they had found out something about it.
Another
week expired and no word from 168 Club. I called again. They said
the
board was bad and they would send out another one. Another week
went by,
and no Motherboard. I called and they said they were out of stock
but
should have one in next week. Next week I called back and 168
Club still
did not have any Motherboards in stock. They said maybe later in
the week.
The following Week 168 Club informed after I called them AGAIN,
that my
Motherboard had shipped. I received the board later on that week,
but it
also did not work. The exact same problem existed. I looked at
the serial
number and found they had sent me my OLD motherboard back to me.
I called
Tech Support who apologized then transferred me to RMA where I
received a
RMA number. I returned the board. Finally after nearly 60 days I
received
a motherboard that worked. 

Due to the delay of 168 Club, I had to wait for nearly 2 months
to get my
computer working again. This resulted in an untold amount of
Internet
Business loss.

I have also gotten complaints about 168 Club Zoltrix modems
(which they
no longer sell), as I have had a 50% failure rate with them.

I have had a plethora of other returns including Incomplete
orders, CD-Rom
Drives with no cables,  defective Hard Drives, Motherboards
shipped with
no cache on them, and Broken cases. There are other discrepancies
 also
that I have forgotten over time. I feel that over the years I
have
received computer equipment from 168 Club, that the merchandise
is not
100% up too acceptable marketing standards. I feel that 168 Club
might
return defected items into stock. This is only a theory of mine,
but seems
to substantiate itself due to the amount of defective merchandise
I have
received.

I have lost numerous sales due to defective merchandise, and
probably lost
extra business due to word of mouth disseminated from unsatisfied
customers.



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