🚀 go-pugleaf

A question for IS folks in commercial environments:  

What kind of relationship "model" do you have with your users?  Do
you treat them as "customers"?  Do you worry about "service levels"?
How do you measure your organizational success?

I would be very interested in hearing everybody's thoughts on this.  I've
come to some tentative conclusions about the way I/S (and other company
service organizations) behave wrt to other groups inside their company, and
I curious about how far out on the fringe I am.

I'll hold off describing my conclusions for a bit, but here's a tease:
Tom Peters may be the Antichrist.  ;-)