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Article #435

Re: Opinion yours ... which is better, a "demo" or a "money-back guarantee?"

#435
From: Bj�rge S�ther
Date: Sat, 04 Nov 2000 00:00
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"Sundial Services" <info@sundialservices.com> skrev i melding
news:3A037D7E.3132@sundialservices.com...
> (thin smile...)  I shall never permit our product to do anything but
its
> very best for anyone's table, if it chooses to take-on processing that
> table.  Modifying data, adding passwords, or anything of the sort is
> completely unconscionable.

But - is this such a bad idea ? Say a customer with one of my
Delphi/Paradox applications gets into a typical (but not so frequent)
Paradox crash. I provided him with a simple tool for rebuilding a new
database, copying data into the new tables, recreating indices. Still no
luck. OK, I search for ChimneySweep, download a test version. It says:
This evaluation version is fully functional, but it modifies random
data. You may then check out if it actually fixes your database problem
before purchasing. DO ALLWAYS KEEP A COPY OF THE ORIGINAL DATA !
Or, you may add a SCRAMBLED table, storing information about what was
modified for a reversion when proper License ID is entered.

> Obviously I -am- pondering the strategies for ChimneySweep�, which has
> some unusual market characteristics formed by the nature of what it
does
> and the fact that it is often picked-up like a fire extinguisher ..
when
> there IS a fire.

I believe there are two issues here:
- Is ChimneySweep the right tool for these problems ?
- How can I purchase it, not now but NOW ?

I believe the first problem is the most precious: Do we have a solution
? You ususlly may live with waiting for a few hours if you *know* you've
got the solution.

> But, I am also pondering the feelings that I do have when -I- buy
> software, which is that I have usually made up my purchase decision
> -before- I download anything.  And if, after having taken it home and
> tried it on I decide it simply does not fit ...

Will anyone distribute your application when you have a money-back
clause with your package ?

Well, this is my opinion, of course, and I'm no average software
buyer...with me you wouldn't have to protect anything - I allways pay
(even WinZip !) ...;-)
--
Bjoerge Saether
Consultant / Developer
Asker, Norway
bsaether.removethis@online.no (remove the obvious)
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From: "Bj�rge S�ther" <REMOVE_bsaether@THIS_online.no>
Subject: Re: Opinion yours ... which is better, a "demo" or a "money-back guarantee?"
Date: 2000/11/04
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