🚀 go-pugleaf

In article <BOB.90Jul25152503@volitans.MorningStar.Com> bob@MorningStar.Com (Bob Sutterfield) writes:

   I called Adobe to ask about it, but nobody I talked to there has
   ever heard of Transcript, let alone running it on a Sun.

Yes, Adobe are the right folks.  A couple of hours after I posted my
query, Victoria Brown called back and put me in touch with Karen
Walles, who is quite the right sales person to talk to about
Transcript.

Apparently I've caused some waves at Adobe, because my article arrived
there some hours after we talked, making it sound as if perhaps I were
dissatisfied with Adobe or with Karen or some other person there, or
as if perhaps I had amnesia and forgot our very pleasant conversation
and the helpful information she provided.  Sometimes network
propagation time introduces socially inconvenient asynchrony.

Yes, Adobe has certainly heard of Transcript, Karen is quite
knowledgeable and helpful, and my problem is resolved.  I'm impressed
with the efforts expended by various management and technical folks
there to make sure I was taken care of - I've received a couple of
telephone calls and several mail messages.  And I certainly wouldn't
want to malign their reputation in such a forum as this.

There, are all the feathers unruffled, and is Karen out of trouble? :-)