🚀 go-pugleaf

I have discovered a MAJOR BUG in the postscript version  of  HP's
new  HP  300XL PS printer when used with FrameMaker under SCO ODT
486, and on a SUN IPC. The problem is that  when  you  capture  a
color  image greater than 16 colors and import it into your frame
document (put in several colored lines of text to  verify  proper
color  maps),  It will only print around 8 of the total colors in
the image.  This makes for a VERY STRANGE  looking  document.   I
have  printed  to a file and then tried the file on various other
printers and THEY ALL WORK! The HP tech said that  I  was  crazy,
that  this  is  Postscript level 2, and it has been fully tested!
Come on HP, when you ship the SAME file to  2  printers  side  by
side  through the SAME PRINT SPOOLER and the HP printer dies then
HP has a problem.  I am  tired  of  finding  repeatable  bugs  in
various  Post  Script  color  printers only to have their support
tech act like I am calling their product trash and refuse to work
with me on the problem.

Has anyone  else tried this little color test in  Frame?  I  have
found  other  printers  that  will fail this one (Seiko 4104, but
they bent over backwards to FIX it!), but except for  HP  all  of
the  other companies fixed the problem as soon as I brought it to
their attention.

The HP 300XL is a very nice (fast processing but  slow  printing)
Postscript   printer   in   every  other application  except  for
Frame.  It is low cost, and gives  VERY HIGH QUALITY output,  but
the folks at HP support  are  making  it into  a  trash  printer.
Come on HP get on the ball and fix this thing!
-- 
Mark Hilliard, Eastman Kodak  - mark@kodak.COM
                              - uunet!kodak!gizzmo!mark