🚀 go-pugleaf

A few days ago I had a bad experience with Compuserve which I thought
I had better share.

I was trying to test out the new Internet<->Compuserve mail link, and
sent a mail message from my machine on the Internet to my account on
Compuserve.  Unfortunately I was unable to log in to Compuserve to
check for it.  I contacted Compuserve customer service, and they told
me my account was cancelled last week for lack of use.  (It's been
quite a few months since I last logged in.)

No problem, or so it seemed.  I asked them to turn the account back on
and bill me whatever their fee for that is.  But they said, no way.
You'll have to get a new account, and a new mailbox.  But what about
mail directed to my old account's mailbox, I asked.  Sorry, I was
told.  Your mailbox will be new, and all mail sent to the old mailbox
will either be bounced or fall into a black hole.

This is pretty annoying.  (At one time I included my old Compuserve
number in my .signature, and I'm sure some people still have it on
file.)  Can a commercial firm like Compuserve, which is in the
business of selling mailboxes, deny me access to my mail like that?

I asked about forwarding mail from the old mailbox to the new, but
they said they'd never heard of such a practice.

Comments, anyone?

--
Robert S. Maier   | Internet: rsm@math.arizona.edu	[128.196.128.99]
Dept. of Math.    | UUCP: ..{allegra,cmcl2,hao!noao}!arizona!amethyst!rsm
Univ. of Arizona  | Bitnet: maier@arizrvax
Tucson, AZ  85721 | FAX: +1 602 621 8322
U.S.A.            | Voice: +1 602 621 6893  /  +1 602 621 2617