🚀 go-pugleaf

I am posting this for a friend who does not have Usenet Access.

Please respond either to me by email (pc@jet.uk) or to Robin
by Snail mail to the address below.

Thanks for your cooperation

Piers Coxon

==========================================================================

NEW STUDY OF THE EUROPEAN EMAIL AND VOICE-MAIL MARKET

Frost & Sullivan are carrying out a study of the European
electronic mail and voice-mail markets.  

The countries covered are Belgium, Luxembourg, Denmark, Eastern
Europe, Finland, France, Germany, Italy, Netherlands, Norway,
Ireland, Greece, Portugal, Austria, Switzerland, Spain, Sweden
and the United Kingdom.

I would be very grateful if you could take the time to complete
the End User Questionnaire, or if you are involved in the supply
of email/voice-mail products and services, the Vendor
Quuestionnaire.

Please send details via Internet to the poster (pc@jet.uk) or via
snail mail, to Robin Arnfield, Frost & Sullivan Ltd, Sullivan
House, 4 Grosvenor Gardens, London SW1W 0DH, UK. Tel + 071 730
3438. Fax 071 730 3343.

Thank you for your cooperation.



Robin Arnfield
Research Analyst

============================  END  USER  SURVEY  =============================

THE EUROPEAN MARKET FOR ELECTRONIC AND VOICE MAIL

USER SURVEY 


1. Please indicate the nature of your business (tick the one box
which best represents your organisation's business)

 Mining	Utilities	  Service     Manufacturing   Publishing

 Retail   Transport   Wholesale   Government		Media

 Finance/Insurance/Property  Construction  Communications  
 Other


2. What are your company's annual sales (US$ millions)? Use
budget if non-profit.

 0-$50  $51-100  $101-500  $501-1 billion   $1 billion-5 billion 
 $5+ billion


2a. Please indicate the ownership of your company.


2b. What percentage of your company's sales are derived from
Europe?


3. How many staff does your company employ?


4. Please rate the importance to you of the different ways in
which electronic messaging can be implemented.

    					               Not important   Important
						           1   2   3    4    5
Public E-mail services
Private E-mail on your company's network
Public Voice-mail services
Private Voice-mail on your company's network


5. Please indicate the importance to you of the different people
that you contact through messaging.

    					               Not important   Important
						           1   2   3    4    5
Send to people in my company, same building
Send to people in my company, different location
Send to people in my company while they are travelling
Send to people in other companies at their office
Send to people in other companies while they are travelling
Send when you are in your office
Send when you are travelling
Receive from people in my company, same building
Receive from people in my company, different location
receive from people in my company while they are travelling
Receive from people in other companies while they are travelling
Receive when you are in your office
Receive when you are travelling


6. Please rate the importance to you of
						Not important   Important
						 1    2       3   4    5
Domestic communications E-mail
Foreign communications E-mail
Domestic communications Voice-mail
Foreign communications Voice-mail


7. Please rate the importance to you of various places you can
communicate with via E-mail and Voice-mail
    					               Not important   Important
						           1   2   3    4    5
Domestic
USA
Canada
South America
Europe
Africa
Middle East
Far East


8. Please rate the importance of the following E-mail and Voice-
mail features
    					               Not important   Important
						           1   2   3    4    5
PC to E-mail
PC to fax
E-mail to PC
Fax to PC
E-mail to off-net (hard copy)
PC to Voice-mail
Stored messages for E-mail
Stored messages for Voice-mail
Distribution to multipoints E-mail
Distribution to multipoints Voice-mail
Listen to E-mail by voice synthesis
Language translation
Indication on your pager that an E-mail message was received
Indication on your pager that a Voice-mail message was received
Your E-mail system interfaces with other E-mail systems
National directory of E-mail numbers
EDI


9. Please rate the type of company you prefer to obtain E-mail
from
    					               Not important   Important
						           1   2   3    4    5
National carrier
Value added service supplier
Independent supplier of E-mail
Your own company's private network or system


10. Please rate the type of company you prefer to obtain Voice-
mail from
    					               Not important   Important
						           1   2   3    4    5
National carrier
Value added service supplier
Independent supplier of Voice-mail
Your own company's private network or system


11. Please rate the importance of the various following ways in
which E-mail and Voice-mail can be used for information retrieval
    					               Not important   Important
						           1   2   3    4    5
From commercial databases when you choose to access them
From your company's databases when you choose to access them
From commercial databases, automatically via your own search
parameters
From your company's databases, automatically via your own search
parameters


12. Please check the one number which best approximates your
expected change in E-mail spending during the next few years.

  Decrease   Up about 3%   Up about 10%   Up about 20%

  No change  Up about 5%   Up about 15%   Up more than 20%


13. Please check the one number which best approximates your
expected change in Voice-mail spending during the next few years.

  Decrease   Up about 3%   Up about 10%    Up about 20%

  No change  Up about 5%   Up about 15%    Up more than 20%


14. How satisfied are you with the E-mail and Voice-mail services
that you are presently receiving?
    					               Not important   Important
						           1   2   3    4    5
E-mail from a public vendor
E-mail from private in-house network
Voice-mail from a public vendor
Voice-mail from in-house network


15. What E-mail needs do you have that are presently unmet?


16. What Voice-mail needs do you have that are presently unmet?


17. What advice do you have for E-mail vendors?


18. What advice do you have for Voice-mail vendors?


Thank you for your co-operation.  Please return the questionnaire
to:

Robin Arnfield, Frost & Sullivan Ltd, Sullivan House, 4 Grosvenor
Gardens, London SW1W 0DH.  Tel 071 7303438. Fax 071 7303343.


Name                             Title                      
Company                              
Address

Country
Telephone


==============================  VENDOR  SURVEY  ============================


THE EUROPEAN MARKET FOR ELECTRONIC AND VOICE MAIL

VENDOR SURVEY

1. Please indicate the nature of your company's primary business.


2. Please indicate the ownership of your company.


3. How many staff does your company employ?


4. What are your company's total annual sales in US$ millions?


5. What are your company's annual sales in E-mail (US$ millions)?


6. What are your company's annual sales in Voice-mail (US$
millions)?


7. What percentage of your company's total sales are derived from
Europe?


8. Where is the headquarters of your European Sales Organisation?


9. What major end-user markets do you address?


10. What major national markets do you address?

11. Please estimate what proportion of your total sales in E-mail
is derived from each of the following countries:

Austria,  Benelux,   Britain,   Denmark,   Eastern Europe, 
Finland,   France,   Germany,   Greece, Ireland,  Italy,  
Norway,   Portugal,   Spain, Sweden, Switzerland   Turkey.



12. Please estimate what proportion of your total sales in Voice-
mail is derived from each of the following countries:

Austria,  Benelux,   Britain,   Denmark,   Eastern Europe, 
Finland,   France,   Germany,   Greece, Ireland,  Italy,  
Norway,   Portugal,   Spain, Sweden, Switzerland   Turkey.



13. Where are your manufacturing locations for E-mail and Voice-
mail products?


14. Please give details of your E-mail product range.




15. Please give details of your Voice-mail product range.



16.  Please give details of any Speech Synthesis/Speech
Recognition products/services provided.


17. Please give details of any EDI services/products provided.









Thank you for your co-operation.  Please return the questionnaire
to:

Robin Arnfield, Frost & Sullivan Ltd, Sullivan House, 4 Grosvenor
Gardens, London SW1W 0DH.  Tel 071 7303438. Fax 071 7303343.

Name                            Title
Company
Address


Country
Telephone

=========================================================================

Piers Coxon
-- 
Piers Coxon             pc@jet.uk                Voice: +44 235 464457
Jet Joint Undertaking, Abingdon, Oxfordshire, OX14 3EA, UK
- Disclaimer: Please note that the above is a personal view and should not 
  be construed as an official comment from the JET project.