Thread View: comp.mail.misc
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Started by Matt Healy
Tue, 05 Jan 1993 00:48
Return and read receipts
Author: Matt Healy
Date: Tue, 05 Jan 1993 00:48
Date: Tue, 05 Jan 1993 00:48
34 lines
1815 bytes
1815 bytes
All this splitting of hairs completely misses what I consider the most important point: even if we had a closed-loop feedback from the recipient's eyeballs (showing me the exact retina image of their CRT with my text), I still do not have any proof my message was indeed received and acted upon! I am *serious* here. For every time any channel of communication (snail mail, email, voice mail, Fedex, or whatever) has failed in the technical sense without giving its equivalent of a bounce, I have experienced many more cases where a *human* misunderstanding took place! The *only* way, regardless of the technical scheme used, that I can have anything resembling assurance that my message *really* got through is if the *human* at the other end replies to me. Many of the computer companies with which I deal have voicemail systems. The machines themselves work just fine, but the people there sometimes take forever to reply. No amount of technology is going to solve this problem! Of course I *always* reply promptly to any communication even when my desktop is 6 inches deep in paper! (And if you believe that last sentence I have a great deal in Florida real estate for you :-) ) Matt Healy "I pretend to be a network administrator; the lab net pretends to work!" matt@wardsgi.med.yale.edu
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