🚀 go-pugleaf

1.  On  October 28, 1992 I ordered a Creative Labs Multimedia Upgrade Kit
from First Computer Systems of Norcross Georgia.  I ordered by phone and 
had the sales person verify that the system included all the parts listed 
in their ad for the stated price of $499.00.  He said that it did.  
Included in the list is a game "Sherlock Holmes Consulting Detective". 
which I asked about explicitly.  
The ad is on pages 422-423 of the November issue of PC Sources.

2.  We received the kit on Tuesday November 3.  The game was not included. 
When I contacted Daryl by phone he stated that the game was on the same 
media as the Microsoft Bookshelf product (another kit component). 
but he did not know how to access it.

When I examined the product,  I found the following:
	* the package was labeled "Starter Kit", not "Upgrade Kit"
	* no package labeling (inside or out) referred to the game
	* the Microsoft Bookshelf product  packaging did not refer to the game
	* the Microsoft Bookshelf product  media does not contain the game; 
          I examined the entire directory tree.

3.  On Wednesday  November 4 I contacted Daryl, told him of the missing game 
and was told that he would consult with the Sales Manager  and call me back.  
After  a day of repeated delays  he explained that the game was listed i
in the description of the kit  as a "feature" which meant that it was not 
included.   That explanation evoked from me an earthy descriptor commonly i
used to describe cattle manure.  I then told him that I wanted the 
missing piece shipped and no more run-around.  
He then told me that they would not do that but I should contact their 
RMA center (at my expense), and ship back the product ($19.00 of my expense).  
(In addition there would be a 15% restocking fee according to the invoice.)    
	
I talk to other persons in the company and was told that they had the 
right to change prices without notice and that the package as advertised 
now costs $599.00.  Further, the word I used to describe their 
explanations proved that I was not good enough to be their customer!  

-- 
Steve Chesney                                    slc@cim.cdc.com     
Metaphase Technology Incorporated                612-482-4662 (voice)
4233 Lexington Avenue North                      612-482-4001 (fax)
Arden Hills, MN  55126