Re: Suggestions on how to run a help desk please

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#586

From: George M. Sigut
Date: Fri, 10 Jun 1994 08:00

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>>>I've just moved into our small computer / LAN management shop to help
>>>plan for our LAN's future, both in the physical layout/media/capacity
>>>and customer support/service areas.  I've found documentation about the
>>>LAN's physical plant or operating charistics sadly lacking.  The techs
>  [chomp]
>>>Anyone out operating or supervising a help desk?  Can anyone suggest
>>>what package we should look at to automate our service/customer support
>>>calls?  I'm thinking we want something to open, assign to a tech, track
...

Generally speaking: did you try to talk to The Help Desk Institute?
That might give you some more ideas not just about software, but about
running a Help Desk as such.

George

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From: sigut@wig.wig-gw.ethz.ch (George M. Sigut)
Newsgroups: comp.org.acm,comp.sys.novell,bit.listserv.novell,ieee.general
Subject: Re: Suggestions on how to run a help desk please
Date: 10 Jun 1994 08:00:02 GMT
Organization: ETH Beratung und Schulung, ETH Zuerich
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 <8JUN199407333611@utarlg.uta.edu>
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In-reply-to: rmg8909@utarlg.uta.edu's message of Wed, 8 Jun 1994 13:33:00 GMT

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