Article View: comp.org.acm
Article #59Re: Providing Feedback to the ACM
From: Stephen Spackman
Date: Sun, 09 Aug 1992 10:38
Date: Sun, 09 Aug 1992 10:38
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2461 bytes
In article <1992Aug6.185356.12032@sei.cmu.edu> weh@sei.cmu.edu (Bill Hefley) writes: |Ah, yes, but what isn't apparent to the user via the e-mail channel that would |be immediately visible if they tried to call is that the addressing schemes |are different. Not only are the schemes different, but the information |contained within them give you some very interesting insights into he got the |answer he did. Here's why: | |The e-mail address used was probably something like acmhelp@acmvm.bitnet. |That points you towards the e-mail receiver for the mail, which happens to be |an IBM machine (thus the bitnet connection) which happens to be in New York. | |Now, if you were to call ACM headquarters, you'd dial +1-212-869-7440. That |would ring through to the receptionist on the 17th floor, who is also in New |York. Now, if you follow the instructions given for dialing the ACM Order |department, the phone number is +1-800-somethingorother OR +1-301-528-4261. |AHA! The astute user of the phone system has just deciphered :-) using the |standard phone schema that they are no longer in Kansas, ToTo, and that this |phone number won't ring through to New York. In fact, it reaches the ACM |Order Dept. in Maryland. | |So there may be a very good reason for the e-mail reply suggesting checking |with the ACM Order Dept. My mailreader has a "forward" command. Yours doesn't? Or perhaps the person who reads incoming email just isn't ready to take that kind of initiative? ---------------------------------------------------------------------- stephen p spackman spackman@dfki.uni-sb.de ----------------------------------------------------------------------
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Path: arc1-ca.pugleaf.net!sparky!uunet!mcsun!Germany.EU.net!unido!sbsvax!news.dfki.uni-sb.de!gs-serv2!spackman From: spackman@disco-sol.dfki.uni-sb.de (Stephen Spackman) Newsgroups: comp.org.acm Subject: Re: Providing Feedback to the ACM Message-ID: <SPACKMAN.92Aug9123905@disco-sol.dfki.uni-sb.de> Date: 9 Aug 92 10:38:02 GMT References: <FAIGIN.92Aug6080631@soldan.aero.org> <1992Aug6.180158.9372@cybernet.cse.fau.edu> <FAIGIN.92Aug6114151@soldan.aero.org> <1992Aug6.185356.12032@sei.cmu.edu> Sender: gs-soft@dfki.uni-sb.de (Software/News) Reply-To: spackman@dfki.uni-sb.de Organization: DFKI Saarbruecken GmbH, D-W 6600 Saarbruecken Lines: 30 In-Reply-To: weh@sei.cmu.edu's message of 6 Aug 92 18:53:56 GMT Nntp-Posting-Host: disco-sol