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Article View: comp.org.acm
Article #59

Re: Providing Feedback to the ACM

#59
From: Stephen Spackman
Date: Sun, 09 Aug 1992 10:38
30 lines
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In article <1992Aug6.185356.12032@sei.cmu.edu> weh@sei.cmu.edu (Bill Hefley) writes:

|Ah, yes, but what isn't apparent to the user via the e-mail channel that would
|be immediately visible if they tried to call is that the addressing schemes
|are different. Not only are the schemes different, but the information
|contained within them give you some very interesting insights into he got the
|answer he did.  Here's why:
|
|The e-mail address used was probably something like acmhelp@acmvm.bitnet.
|That points you towards the e-mail receiver for the mail, which happens to be
|an IBM machine (thus the bitnet connection) which happens to be in New York.
|
|Now, if you were to call ACM headquarters, you'd dial +1-212-869-7440. That
|would ring through to the receptionist on the 17th floor, who is also in New
|York. Now, if you follow the instructions given for dialing the ACM Order
|department, the phone number is +1-800-somethingorother OR +1-301-528-4261.
|AHA! The astute user of the phone system has just deciphered :-) using the
|standard phone schema that they are no longer in Kansas, ToTo, and that this
|phone number won't ring through to New York.  In fact, it reaches the ACM
|Order Dept. in Maryland.
|
|So there may be a very good reason for the e-mail reply suggesting checking
|with the ACM Order Dept.

My mailreader has a "forward" command. Yours doesn't? Or perhaps the
person who reads incoming email just isn't ready to take that kind of
initiative?
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stephen p spackman                             spackman@dfki.uni-sb.de
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References: <FAIGIN.92Aug6080631@soldan.aero.org> <1992Aug6.180158.9372@cybernet.cse.fau.edu> <FAIGIN.92Aug6114151@soldan.aero.org> <1992Aug6.185356.12032@sei.cmu.edu>

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Path: arc1-ca.pugleaf.net!sparky!uunet!mcsun!Germany.EU.net!unido!sbsvax!news.dfki.uni-sb.de!gs-serv2!spackman
From: spackman@disco-sol.dfki.uni-sb.de (Stephen Spackman)
Newsgroups: comp.org.acm
Subject: Re: Providing Feedback to the ACM
Message-ID: <SPACKMAN.92Aug9123905@disco-sol.dfki.uni-sb.de>
Date: 9 Aug 92 10:38:02 GMT
References: <FAIGIN.92Aug6080631@soldan.aero.org>
 <1992Aug6.180158.9372@cybernet.cse.fau.edu>
 <FAIGIN.92Aug6114151@soldan.aero.org>
 <1992Aug6.185356.12032@sei.cmu.edu>
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In-Reply-To: weh@sei.cmu.edu's message of 6 Aug 92 18:53:56 GMT
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