🚀 go-pugleaf

Mark Fraser (mfraser@vanbc.wimsey.com) wrote:

:>Well, we had to go to a more conventional Adaptec for the Linux boxes
:>[BSD was just great with the Buslogic], but since all of the Micropolis
:>2 Gig drives failed with bearing faults, and Micropolis reacted with a 
:>3-4 week repair and return policy, we've replaced them....

:>So, we don't have the problem any more.
:>/mark

We've had the problem quite bad - we have a half dozen or so Micropolis
LT 2.1G RAIDIONS stacks.  Drives have been going down  periodically
for the past month.

The line from Micropolis was that the wrong bearing grease was used
in the spindles resulting in thermal breakdown of the grease and your
drive grinding itself out of existence, with your client data data of 
course.  No drive failure would be complete without that.

I wished Micropolis had been proactive about this issue.  This tiptoeing
around the tulips treatment is bullshit.  For net admins, our assess
are hanging out in the wind because these jokers wouldn't even give us
the true story.  Even when they did tell the truth, they refused to send
out more than one replacement drive; their service rep refused to
believe more than one drive had failed simultaneously.  We had to get
someone higher up and let him hear over the phone the nice screeching 
wail his company's product was putting up before we had an incredulous 
response, "IS that one of OUR drives??!"

Micropolis really FUBAR'd on this one.


SC Lam - slam@alpha.wright.edu

:>David Engel (david@ods.com) wrote:
:>: Paul Gortmaker (gpg109@leonard.anu.edu.au) wrote:
:>: > > [Conner dissing deleted]