🚀 go-pugleaf

In article <stellaD6qCMC.BvM@netcom.com> stella@netcom.com (Steven J. Tella) writes:
>In article <rapD6JEC0.4H8@netcom.com>, Robert A. Pease <rap@netcom.com> wrote:
>>I don't really care if someone got their files restored because they made a
>>big fuss.
>I just wish that when I lost my files, I'd been able to make an
>equivalent-sized fuss.

Yes, this is truly unfortunate.  Basically, NETCOM did stick to the policy
against most backup restorals for a long time, but then when a few very
inexperienced managers came in and didn't listen to their own people, it
quickly became true that if you screamed loud enough, you could get restored.
This is yet another example of the incompetence of Netcom management.  Yes,
it might be good customer service to help those who really needed it, but
unfortunately, Netcom couldn't *afford* to do that for every customer.  So
to avoid that, you have a public policy different from a private policy, and
you have people playing games with the truth.

>I got told that restoral would interfere with the process of making
>backups.
>
>(Huh?)

Exactly what about this do you not understand?  It was very true at the time;
it may still be.  Netcom had a very primitive backup system.

>>only reaction to that is that if they don't have their backup software
>>logging every file and its location, then they need to hire a new backup
>>administrator.
>Yep.

It wasn't an admin issue.  It was an unwillingness of management to spend
the resources on putting in a good backup system, and then hiring enough
admins to handle to new workload.  I had a chance to do some reviewing of
such a system while I was there, but never had to time to, because I was
too busy fighting other, higher-priority problems, and spending 16 hours
a day doing that because they didn't hire the 2 admins I needed 3 months
earlier.

>>By the way.  I was told that they would restore the file if it was their
>>fault that it was deleted.  ?!?
>
>Right.  And since it never is....

This is misleading.  I myself have restored files that Netcom was responsible
for deleting.  It is very, very, very rare, but is has happened.

Bruce

-- 
Bruce Sterling Woodcock --- Systems Analyst / Admin --- sterling@netcom.com
The views and opinions expressed in this post        |  Power is being able 
are not necessarily those of my former employer,     |  to sneak into your
NETCOM On-line Communication Services.               |  house over a wire.