Re: NETCOM acount deleted "accidentally", please read

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#3168

From: Teri Miller
Date: Fri, 31 Mar 1995 00:00

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In article <3lgbif$98c@crl4.crl.com>, David A. Kaye <dk@crl.com> wrote:
>Don Baldwin wrote:
>
>: At this point, all I can figure is that either:
>:   1. The people at NETCOM are incompetent
>:   2. They don't give a damn about customer satisfaction
>
>Or 3. It's not worth it to Netcom or any other Internet provider to give 
>you all kinds of customer service for your $17.50 a month.  You get what 
>you pay for.  Period.
>
I pay slightly less than that for my a2i account, and Rahul Desai,
head honcho, has provided excellent customer service. One thing he
does especially well is to let people know what to expect.  He has
a number of online FAQs for the users (that are actually up to date)
and whenever there is going to be a problem with service, he lets us
know.  (Well, whenever possible, but I still think it's great.)

I've been with a2i for well over a year now, and I have never had
any major problems with my account, and all of the little problems
have been solved with alacrity and diplomacy.

(I have no affiliation with a2i except as a happy customer.)

-- 
Teri Miller <shannah@rahul.net>

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From: Teri Miller <shannah@rahul.net>
Subject: Re: NETCOM acount deleted "accidentally", please read
Date: 1995/03/31
Message-ID: <3lheab$fvv@hustle.rahul.net>
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references: <donbD66Gp6.C8I@netcom.com> <3lgbif$98c@crl4.crl.com>
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