🚀 go-pugleaf

Sometime in January I purchased a new CD-ROM cutter and a version 
of Macromedia Director 4.0. I'm planning to put together a 
multi-media CD and planned to use Director as my tool for doing so.

Well as it turns out, last night I discovered that Macromedia
is releasing Director 5.0. I contacted their customer support
to see about an upgrade. I was told that it will cost me
$399 for that upgrade even though I just purchased the product
and am at this point still only reading documentation to
try to understand how it works.

To say that I consider this to be a rip off is an understatement! 
This version of Director is costing me something like $1200 after 
the upgrade. That's outrageous!

As a general rule most companies will extend a 90 day grace
period during which they will send free upgrades to new
purchasers of their product. Some companies will go six
months. I was told that Macromedia only has a 30 day free upgrade
period. In this case it begins sometime in Febuary. So those who
bought Director just a few weeks ago are stuck for another 
healthy chunk of change. 

Customer support? Huh, that's a joke. I discussed this with
representatives of Macromedia and they've given new meaning to
the word "inflexible." Looks to me like Macromedia is just another 
big company that's just out to gouge their user base for every
penny they can.

My suggestion for prospective Director buyers is to think twice 
and make sure you know what your doing before you plop your money down. 
If I'd known then what I know now I would have thought long and hard 
about making such a purchase.

Eric Marsh