🚀 go-pugleaf

On Thu, 09 Nov 2000 17:25:47 GMT, "Jef" <jan.smith@pandora.be> wrote:

>"imbsysop" <imbsysop@yahoo.com> wrote in message
>news:8ub3s9$ni5$1@snic.vub.ac.be...
>> In article <zZXN5.73965$iI2.1618844@afrodite.telenet-ops.be>, "Jef"
><jan.smith@pandora.be> wrote:
>> >The solution was reinstalling windows.
>> >Bidirectional communication works with my old 386 computer.
>> >
>> >The lesson: don't search, just reinstall, start from zero
>>
>> bollocks .. that's why Win users stay dumb !!
>> We run 100+ PCs in a multinetwork environment & we've NEVER done a clean
>> re-install ... we try to analyse/diagnose symptoms and then remove the
>cause
>> . in short .. we think ..
>
>Congratulations mr imbsysop. You are genious. Lets start insulting each
>other.

You! postulate a gospel like statement like ..

"The lesson: don't search, just reinstall, start from zero"

I'm telling you that this is bollocks ... plain & simple ... if we had to
rely on what HP says to know about their printers then we would not even be
able to use them at all and we've used them since the early model "deskjet"

but fortunately people that can go beyond the "reinstall" concept are
available to provide more info than HP ever will be able to give ..

>days... on resolving all sort of computer problems and this are my
>conclusions:
>- you never know what the user has been doing with the configuration: change
>settings, deleting files, installing software...

stop yr users from tampering with yr computers for a start ... they're all
experts .. in mucking up .. over-democracy just leads to anarchy ..
we face a similar problem but we've educated our users a great deal :-) the
hard way I can tell

 . Because of this, computer
>service technicians often simply re-stage networkstations, instead of
>searching the problem, which takes often more time.

exactly .. and then they search their asses off because they only produce
symptomatic maintenance and not curative .. in plain language : they cure
the symptoms not the cause .. nice deal !

>- (printer)drivers are upgraded very often. Old problems in drivers are
>solved, new problems are created...

says who ? we've never seen that .. 

>- quite often no error messages appear, or error messages with false
>information, or, error in memory adress ..., or GPF, doctor watson,....

your imagination is running away here.. every problem has a cause ... all
too many times people blame the software when they have a real harware
failure and they persist on trying to find the software "bug" ..


>According to HP :
>
>>Hi Jef,
>>The 640 will not work on a 386, however it will on a 486.  ....
...
>drivers, ... a simple reinstall of windows made it really work on the 386,
>with bidirectional communication.

absolutely nice ! .. it exactly proves my point about what I think of the
quality of the help one can get from HP  ... :-)

.. and yr statement just confirms my idea that you went through a unneeded
reinstall ... which still limits yr horizon, in case of problem, to
"reinstall" .. and you still have no warranty that you will not face the
same problem shortly as you have no clue what caused it ...