🚀 go-pugleaf

Hello. I have a client who is experiencing a rather annoying problem.
He is in another state, so all activity regarding his problem is
garnered from that which he has told me. I haven't actually seen it
first hand, nor do I have direct access to his system.

He is running (primarily) Wordperfect for Windows (he hasn't upgraded
to the newly released version) in Windows 3.1. He says that his key-
board has a habit of locking up, especially when he is using the arrow
keys. The mouse is still functional, and he usually just closes up the
session and reboots, and the problem is gone. He also claims that if
he lets the computer sit for a while, typing nothing, when he gets back
the keyboard has locked up again. Again, the mouse is still functional.

He is running a i486DX-50 with 16 megs of RAM. ATI Graphics Ultra 1m
with built in mouse. QEMM is his memory manager. The keyboard is a
Keytronics unit. Standard Windows setup, I don't believe he has altered
much.

Admittedly I don't know that much about Windows, but I seem to recall
that a possible memory address conflict could produce the results I
describe here. I have recommended that he upgraded his WP, and I have
also sent him a disk that will perform a complete diagnostic regarding
interrupts, memory, etc. Until then I won't have much more information.

For now I'm not automatically assuming it's a bad keyboard. I have,
however, recommended that he borrow another keyboard and see if the
problem can be replicated.

Any help would be greatly appreciated.

Jason Vagner.