Article View: comp.os.msdos.misc
Article #2781Stac Software Customer Service (comments welcome)
From: lh7873
Date: Wed, 23 Dec 1992 01:56
Date: Wed, 23 Dec 1992 01:56
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I would like to take this time to invite all that have had experience with Stac software please post their opinions --> _Good or Bad._ Maybe someone over there (Carlsbad CA) will see this and maybe install some toll free 800 lines... With all the competition in compression, they might take note of us, thier customers! I will start by saying this: My Colleage and I had a problem installing Stacker 2.0. It stopped mid-installation. When I called them in CA, I was put on hold for twenty minutes. If you are familiar with this company you will know that when you call them you pay for the call. They don't have any 800 lines. After talking for ten minutes I was told to go out and buy a disk utilities program to check my hard drive. A thirty minute call and no answers. I hung up frustrated, looked into a utility program, didn't buy one, came home and formated my drive, reinstalled Stacker 2.0, installed all my applications, and all my 'backed up' files (HIGHLY RECOMMENDED BEFORE INSTALLING STACKER), and lived happily ever after. No problems with my HD, Probably could have avoided hours of reinstalling all apps, with some help on the phone. There see, it's not too hard. Please post any interaction good, or bad, with Stac Software.
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Newsgroups: comp.os.msdos.misc,comp.os.ms-windows.misc Path: arc1-ca.pugleaf.net!sparky!uunet!gatech!rpi!sarah!albnyvms.bitnet!LH7873 From: lh7873@albnyvms.bitnet Subject: Stac Software Customer Service (comments welcome) Message-ID: <1992Dec23.015609.29593@sarah.albany.edu> Sender: news@sarah.albany.edu (News Administrator) Reply-To: lh7873@albnyvms.bitnet Organization: University of NY at Albany Date: Wed, 23 Dec 92 01:56:09 GMT Lines: 28