🚀 go-pugleaf

lh7873@albnyvms.bitnet writes:

>I would like to take this time to invite all that have
>had experience with Stac software please post their
>opinions --> _Good or Bad._
>Maybe someone over there (Carlsbad CA) will see this and 
>maybe install some toll free 800 lines...
>With all the competition in compression, they might take 
>note of us, thier customers!

>I will start by saying this:

>	My Colleage and I had a problem installing Stacker 2.0.
>It stopped mid-installation.  When I called them in CA, I was
>put on hold for twenty minutes.  If you are familiar with this
>company you will know that when you call them you pay for the 
>call.  They don't have any 800 lines. 

Well, this is not any big crime.  I can't think of ANY software company that
has a tech support line that is free.  I mean, maybe there are some, but I
don't know of any.  But from what I understand, Stac actually does run their
tech support line during weird hours.  So if you can't reach them in the 
middle of the day, why not try late in the day when phone rates are cheaper
and you're less likely to be competing with everyone else for support.

>After talking for ten 
>minutes I was told to go out and buy a disk utilities program
>to check my hard drive.  A thirty minute call and no answers. I
>hung up frustrated, looked into a utility program, didn't buy one,

Heck, I figure you might as well have a disk utilities program anyway.  Lots
of them have virus scanners and backup utilities built right in as well as the
other disk utilities.  

>came home and
>formated my drive, reinstalled Stacker 2.0, installed all my applications,
>and all my 'backed up' files (HIGHLY RECOMMENDED BEFORE INSTALLING
>STACKER), and lived happily ever after.  No problems with my HD,
>Probably could have avoided hours of reinstalling all apps, with
>some help on the phone.  

And again, anytime you screw with your hard drive you should back it up.
Hours of reinstalling all apps?  Goodness!  I have my hard drive backed up on
about 25 diskettes.  I wouldn't ever spend /hours/ reinstalling all apps. 

>There see, it's not too hard.  Please post any interaction good,
>or bad, with Stac Software. 

Of course, I haven't had any problems with Stacker 3.0 yet.

Sharon
oneil@cwis.unomaha.edu