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Article #1024

Re: Miscellany (Re: 24-hour info line notes)

#1024
From: John D. Mitchell
Date: Tue, 12 Jan 1993 01:37
36 lines
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In article <9301111141.aa02636@pandora.sf.ca.us>
<pcgeos-list@pandora.sf.ca.us> writes:
>   MY biggest gripe is the same ones I had when I uesd GEOS 128
>   It cost me money to  get info about the product after the purchase.
>   Great porgram not so great support

There's a big difference (in my mind anyways) between crappy support (free
or otherwise) and support that is of high quality but not free.

>                   Being a poor Grad student, I think all you highly paid
>   and highy skilled engineers etc should remember that all software is not
>   bought by MBAs working for large corporations, and that the price of your
>   software might be a big chunck out of a small budget. This makes good
>   low cost ( to the user) support a selling point for your sofware.

I'm kind of amazed that you are giving GeoWorks crap about it's pricing.
It has one of the best pricing structures that I've seen.  GeoWorks is one
of the few companies working to provide high end functionality with great
ease of use on low end platforms that basically everybody else has given up
for dead.  How is that not providing you, the consumer, as much value as
possible for the price?  Sigh...

You can always go buy a beefy machine and run all of the 'free' Unix and
DOS software out there (but Cygnus does charge a good penny for high
quality support) or you can keep your current PC and spend (certainly less
than $200) for GeoWorks Pro and some time on AOL or on the phone.  The
second options seems just a wee bit cheaper to me. :-?

As I have mentioned in the past, continual improvement (in customer
serverice and everwhere else) is quite important at GeoWorks.

Thanks for caring,
		John
		johnm@cory.Berkeley.EDU

P.S.	My opinions.  GeoWorks speaks for itself.
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From: johnm@cory.Berkeley.EDU (John D. Mitchell)
Subject: Re: Miscellany (Re: 24-hour info line notes)
Message-ID: <1993Jan12.013701.8033@pasteur.Berkeley.EDU>
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Date: Tue, 12 Jan 1993 01:37:01 GMT
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