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Article #2404

Re: BORLAND TECHNICAL SUPPORT (or lack of)

#2404
From: John Hardin
Date: Wed, 26 Sep 1990 22:36
31 lines
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ergo@netcom.UUCP (Isaac Rabinovitch) writes:

> Be that as it may, CIS is not a practical solution for many people.
> I know a guy who accesses it only through TAPCIS during off hours, and
> still ends up spending $50/month.  That seems to be the bare minimum
> to do any serious participation there.  Perhaps some people get their
> money's worth (though I suspect most CIS users get corporate discounts
> and/or pass the costs on to their employers), but if a $99 compiler is
> your main development tool....
----------

Though it's easy to rack up a $50/mo bill for CIS, that is definitely
not a minimum for reasonable participation.  Try something closer to
$15 - $20/mo.  If you only use it when you need help, you pay $1.50
per month to keep the service and then whatever it takes to post your
complaint and read replies.  With TAPCIS this will be about 1 minute
(CIS's finest granularity for charges) to post your message and the
same to read a reply.  At about $12/hr plus $.35 for each connect
(I think these are the current charges, but not sure), you can 
ask a question and check back a few times for replies for less
than $2.

I agree that CIS is not practical for everyone, but I've found it
useful enough for myself that I favor Borland products partly for
the easy access to support I get over CIS.  

BTW, my employer does not help me with my CIS bills and I get no
special discount.  

John Hardin
hardin@hpindgh.hp.com
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From: hardin@hpindda.cup.hp.com (John Hardin)
Newsgroups: comp.os.msdos.programmer
Subject: Re: BORLAND TECHNICAL SUPPORT (or lack of)
Message-ID: <51330003@hpindda.cup.hp.com>
Date: 26 Sep 90 22:36:39 GMT
References: <ajai.653151471@talos.sce.carleton.ca>
Organization: HP Information Networks, Cupertino, CA
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